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Help Scout Overview

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Hiba Fathima

Updated: May 22, 2024

Description

Click through a step-by-step, interactive demo walkthrough of Helpscout, powered by Supademo.

Steps

1
Dive into Help Scout with this Interactive Demo ✨
2
Create a dedicated inbox and integrate your existing email accounts with HelpScout to centralize all customer communication
3
Manage and respond to customer inquiries from various channels through a unified inbox. Here, you can filter, assign, automate workflows, etc
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Use tags for an easy way to add context to a message or keep track of certain topics in your Inbox
5
Add targeted messages in your app or website. This is useful for feature announcements, putting helpful articles in a click's reach, running NPS surveys, etc
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Help Scout's Docs feature allows you to create a comprehensive knowledge base
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Beacons can be placed on any page of your website/application that you’d like. They provide a quick and simple way for customers to flip through your knowledge base or reach out to your team
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Get channel-wise reports on metrics such as conversation volumes, response times, etc
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Collaborate with your team by adding teammates to your HelpScout account. Assign roles and permissions, distribute workload, etc
10
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Help Scout Overview