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Zendesk Overview
Hiba Fathima
Updated: May 25, 2024
Description
Click through a step-by-step, interactive demo walkthrough of Zendesk, powered by Supademo.
Steps
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Dive into Zendesk with this Interactive Demo ✨
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In Zendesk Support, agents can see the entirety of conversation in Agent workspace. No matter what channel the customer uses (email, social, chat) agents can answer here.
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Connect all your tools to access customer and business data from native and third-party apps in one place
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Macros help agents respond to tickets faster. The most popular macros are prepared responses to common customer questions, saving agents time from repetitively writing the same thing over and over
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Views is your inbox where you can set up filters to group tickets, such as VIP Customers or Order Inquiries
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Views are organized to always include the ticket's subject, your customer's name, and time of their request. The other fields change per view to better provide context
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Get all customer data in one place
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Zendesk provides all the reporting and analytics tools you need to monitor and evaluate your tickets and agent status and performance
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Automate repeat actions with Triggers. Popular triggers include notifying customers when their ticket is updated or routing requests to a specialized agent group
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Video step
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Easily add teammates and assign roles
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Using Guide, you can create a help center that contains your knowledge base articles and the support portal you provide to your customers
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To customize the help center design, choose or import a theme, then change the colors, fonts, and images to match your brand
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Once your theme’s design details are final, go ahead and publish
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Create and organize your content into sections and categories
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There are over 1,200 apps and integrations in the Zendesk Marketplace to help you streamline workflows
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