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Freshdesk Overview
Hiba Fathima
Updated: May 27, 2024
Description
Click through a step-by-step, interactive demo walkthrough of Freshdesk, powered by Supademo.
Steps
1
Dive into Freshdesk with this Interactive Demo ✨
2
Connect and configure all your support channels
3
This is the ticket list page. View and filter all your tickets here
4
Look into the issues raised by the customer and address them immediately
5
Associate the right properties for tickets like Priority, Status, Type, and more
6
Get complete context about your customer – their contact and company information, previous tickets, etc
7
Reply to the ticket from here. The response will reach your mailbox and consecutive replies will land on this ticket as a thread
8
Automate actions on newly created tickets. For example, you can send an email notification to the billing team, if you receive a ticket with the word ‘Billing’ mentioned in the subject or body of the ticket
9
Build a public community forum using Zendesk
10
Measure and monitor customer service performance. Get insights into various customer service data like ticket volume, agent productivity, customer satisfaction, response time, and resolution time
11
Add teammates and assign roles
12
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