Update FAQ table with Q&A
Build a tool that inserts a new question answer pair to an FAQ knowledge table.
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FAQ-EMAIL: Update FAQ table with new question and answer paire.
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Updated: Jun 28, 2024
Description
Build a tool that inserts a new question answer pair to an FAQ knowledge table.
Steps
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Update FAQ table with Q&A
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On the Tools page, click on "New".
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Afterwards, click on "Create Tool".
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Click here.
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Video step
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Give it the description: “Add new question/answer pair to FAQ table”.
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Video step
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Give it an icon. I chose a question mark emoji for this one.
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After that, click on "Add input".
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Then, click on "Text input".
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Call this text input "Question".
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Video step
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Write a descriptive description to help the agent understand what input this tool needs.
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Video step
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Write an example question to use for testing.
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Video step
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Click on the little setting cog.
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Click on “Set current value”, so you don’t have to type in a new question every time you want to test this tool.
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Change the variable name to be more descriptive too, e.g. question
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Video step
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Click on "Long text input".
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Call it "Answer".
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Video step
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Write a descriptive description to help the agent understand what input this tool needs.
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Video step
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Provide an example answer to your question, and set it as the default answer via the little cog again.
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Rename the variable to "answer".
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Video step
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Once that's done, click on "Add step".
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Click on "Insert data to knowledge".
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Click on "Expand".
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Then click on “Invalid value”, and select your knowledge table, e.g. “faq_table”.
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Add the answer and question input variables inside the double quotes like this:
.
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Video step
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Video step
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Next, click on "Run all".
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This is the faq_table before running the tool we just created.
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This is the faq_table after inserting the new question and answer pair through our tool.