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CUE | Navigating your workspace dashboard
Tannith Stark
Updated: Jan 27, 2025
Description
Click through a step-by-step, interactive demo walkthrough of Cuedesk, powered by Supademo.
Steps
1
Welcome to our demo!
2
The dashboard icon is above your inbox icon on the left workspace panel.
3
Filter data by clicking the date dropdown, selecting your desired range and the dashboard will update automatically.
4
Active contacts: anyone who interacted with a channel in a specific time period. Compared to the total number of contacts that have interacted since the workspace was created.
5
Active users: users (e.g., Agents) who interacted with tickets in a given time period. Compared to the total number of users in your workspace.
6
Open Tickets: The total number of open tickets in your LiveChat Inbox, not tied to a specific date range.
7
Conversations: The total number of conversations across all channels (e.g., WhatsApp, Facebook Messenger, Web Chat).
The percentage indicates the distribution of conversations by channel for a given time period.