Once you've created your AI agent and connected your Freshchat account, your customers can start getting instant AI support.
My AskAI — AI Agent in Freshchat
Updated: Jan 09, 2025
Description
A step-by-step demo of our AI customer support agent added to your Freshchat live chat widget, and handing a conversation over to your human agents.
Steps
1
Once you've created your AI agent and connected your Freshchat account, your customers can start getting instant AI support.
2
Ask an example question about an API
3
Smart, conversational answers allow users to dive deep and get more information to answer questions or solve problems.
AI answers also contain relevant links back to your help docs to ground everything in truth.
4
Your AI agent can also send replies as internal notes for your team to view.
This allows you to easily test your AI agent for a period of time before turning it on for your customers.
5
Ask a follow up question for more information about this API
6
Request a human agent for this conversation by typing "talk to a person"
7
Once the conversation has been transferred to your agents.
They can talk to your customers in the same way they do today, all within Freshchat.
8
Customers can keep chatting with your team after the AI agent has left the conversation
9
Keep your support agents focused on the most important conversations by freeing them up from dealing with Tier 1 issues