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CUE | Navigating your LiveChat Dashboard
Tannith Stark
Updated: Jan 27, 2025
Description
Click through a step-by-step, interactive demo walkthrough of Cuedesk, powered by Supademo.
Steps
1
Welcome to our demo!
2
First, click the "Inbox" icon in the left-hand panel.
3
Click on "Dashboard".
4
Open tickets: Total number of tickets that are open in a specific time period.
5
Unassigned tickets: Total number of open tickets that do not have an Agent assigned within a specific time period.
6
Awaiting first reply: Total number of tickets awaiting first reply from an Agent within a specific time period.
7
Click the drop-down arrow to filter data to your desired date range.
8
Select your desired date range.
9
Click the drop-down arrow to filter and select your desired team(s).
10
Select or type the team's names to filter and choose them.
11
Click the drop-down arrow to select your desired channel, e.g., WhatsApp, Facebook Messenger or WebChat.
12
Click the drop-down arrow to select or type your desired tag(s).
13
Select or type the tag(s) to filter and choose them.
14
Overview: Provides the current activity of tickets and channels within a specific time period.
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Total number of tickets that were created for the selected time period and filters.
16
Total number of tickets that were closed for the selected time period and filters.
17
Average first response time of tickets created for the selected time period and filters.
18
Average resolution time of tickets created for the selected time period and filters.
19
Hover over the bars to view the filtered timeline of tickets opened.
20
Below the timeline shows the channels that received tickets within the specific time period.
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The percentage breakdown of total tickets opened by channel.
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The total number of tickets opened, broken down by channel.
23
Following that, click on "Users".
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Users: Statistics for each User based on a specific time period.
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Open: Number of open tickets within a specific time period.
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Closed: Number of closed tickets within a specific time period.
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Total: Total number of open and closed tickets within a specific time period.
28
1st Response: Average time taken to provide the first response to all tickets within a specific time period.
29
Avg Response: Average time taken to respond to all tickets within a specific time period.
30
Resolution: Average time taken to resolve all closed tickets.
31
Click on "Teams".
32
Teams: Statistics provided for each team within a specific time period.
33
Click on "Tags".
34
Tags: Statistics provided for each tag within a specific time period.