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New support tickets and conversations appear in Gorgias in exactly the same way, but now, the AI agent is drafting a response.

Your AI agent can respond in two different ways...

My AskAI — AI Agent in Gorgias

Updated: Feb 26, 2025

Description

A step-by-step demo of our AI customer support agent added to your Gorgias support/tickets inbox, and handing a ticket over to your human agents.

Steps

1
New support tickets and conversations appear in Gorgias in exactly the same way, but now, the AI agent is drafting a response. Your AI agent can respond in two different ways...
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Replies can be sent directly back to customers. Your AI agent can access your Shopify store data, getting up to date information about customer's orders.
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Or your AI agent can reply using internal notes for your agents to review before sending
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Replies to customers can be sent in any channel, like over email or within the live chat widget
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Intelligently reply to multiple separate questions with the same message. And customers can have multiple back and forth exchanges with your AI agent to solve complex issues.
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AI answers contain relevant links back to your FAQs and policies to ground everything in truth
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If the customer requests to speak with a person or the AI agent can't help. Then the ticket is automatically tagged and transferred to one of your human agents.
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Human handovers work the same across email and chat, so customers can always get connected to an agent if they need to
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This all keeps your support agents focused on the most important conversations by freeing them up from dealing with Tier 1 issues
My AskAI — AI Agent in Gorgias