Dashboard Settings Overview
Toqeer Ali
Updated: May 26, 2025
Description
Click through a step-by-step, interactive demo walkthrough of Shopify, powered by Supademo.
Steps
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You can access the dashboard settings by clicking on 'Dashboard' in the top navigation bar.
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The first option allows you to show or hide the 'Return/Exchange Type' column in the dashboard.
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Here, you have the option to configure how exchange creation is processed.
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The first option is to create the exchange as a new fulfillment on the original order. This means the exchanged items will be shipped under the original order, without generating a new one.
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You can also set the default shipping charges for new fulfillment orders from here.
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The second option lets you create the exchange as a new, separate order instead of fulfilling it under the original order.
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Here, you can choose whether or not you want to receive return request notification emails.
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Next, enter the email address where you'd like to receive return request notification emails.
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Select when you want customer notification emails to be sent.
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From the dropdown, you can select the language you want to modify the content for below.
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You can choose between two options: English or your preferred language.
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From here, you can update the content of the return request confirmation email. You can modify the subject line, email heading, and body, and also use basic HTML to enhance the visual appearance of the email.
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Here, you can update the layout and content of the approved exchange request notification email, including elements like the subject, heading, body, tracker link, and more.
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In this section, you can update the layout and content of the declined request notification email, which is sent when an exchange request is denied by the merchant for any reason.
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Next is the section where you can update the layout and content of the 'Return Received' email, which is sent to the customer when the merchant marks the returned items as received.
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To add your brand logo to any of the notification emails, click on 'Contact Us' and fill in the necessary details. We will then provide detailed instructions and request any required information.
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Here, you can choose to automatically add a specific tag to the exchange order. Simply enter the desired tag in the input field.
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In this section, you can choose whether to deduct a fixed return fee from the customer's refund when they return an item. To enable it, check the box and enter the amount you'd like to deduct. This fee will automatically be subtracted from the refund total.
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Enable this option to charge a fixed fee during exchanges. First, create a product in Shopify (e.g., 'Exchange Fee'), then paste its product URL into the field provided and click Validate. This fee will be added to the customer’s exchange order as a line item.
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After making the changes, don’t forget to save them by clicking on the 'Save' button at the top.
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