Return Portal Error Messages Customization
Toqeer Ali
Updated: May 15, 2025
Description
Click through a step-by-step, interactive demo walkthrough of Shopify, powered by Supademo.
Steps
1
To navigate to error message customization, go to the Portal section under the Settings tab.
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Video step
3
Here under this heading, you’ll find the options to customize the error messages displayed on the Return Portal.
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This input field holds the error message that will be shown when a customer enters an incorrect order number or if the order cannot be found.
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In this input field, you can edit the error message displayed when multiple returns are found or when a return request has already been submitted for the order.
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This input field lets you edit the error message shown when a customer tries to place a return for an order that has not yet been fulfilled.
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Here you can edit the error message shown when an unspecified issue occurs, such as a connection problem with Shopify (e.g., "Something went wrong (connection problem with Shopify)")
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In this input field, you can add the error message text that appears when the customer submits a return or exchange request without selecting a resolution method.
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Here you can edit the error message that appears when the image upload is required, but the customer does not upload an image for the product.
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Here you can edit the error message that appears when the customer does not provide a reason note during a return request, even though the note is set as required.
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In this input field, you can edit the error message that will appear when the customer does not select the quantity while making a return request.
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Video step
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ChatGPT said:
This input field lets you edit the success message header text that appears when the customer successfully submits a return or exchange request.
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Here you can edit the body text for the successful return request message, which provides additional details or confirmation after the return request has been submitted.
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ChatGPT said:
In this input field, you can edit the header text that appears when a return or exchange request submission fails, informing the customer that something went wrong.
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Following that, we have an input field for the Failed Return Request Body. This allows you to customize the message shown to the customer explaining why the return or exchange request could not be submitted successfully.
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At the end, don't forget to hit the Save button to ensure all the changes you've made are applied and reflected on the return portal.
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