Click through a step-by-step, interactive demo walkthrough of Lightning AI Agent.
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Lightning AI Agent
Steps
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Lightning AI Agent
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Today we are going to see the Lightning AI Agent in action!
Your agent is able to answer low-to-mid level customer service questions, and assist customers with making purchases or help them book events.
Let's see what the agent can do!
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Today the AI agent is only capable of sending messages over SMS.
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Let's start with some easy questions, and work our way up
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Let's see if Beat the Bomb is appropriate for all ages?
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The agent has responded!
What you just saw is the actual time it takes for the agent to exchange a message via SMS answer to your customers. On average this is 3 - 10 seconds depending on the complexity of the question.
Pretty fast right?!
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I am going to try some questions of various complexity. Let's see how it goes.
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The agent is doing a great job on these. Let's try something a bit more difficult.
I am going inquire about booking a special event.
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After asking if about events, The agent has responded with a thorough answer and a link.
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The agent not only was able to answer, but sourced the event request form from my website.
It provided it to me so I may start the process of contacting the event sales team.
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Now we are going to try something a bit more complex! I am going to ask about the VIP experience.
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I just asked a question about a product I am eligible to purchase as an upgrade to my existing reservation.
This is where the agent's sales functionality kicks in. Let's put it to the test!
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Let's confirm interest in the upgrade.
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Since I was not specific in my response, the agent is able to ask for clarity on the level of upgrade I am interested in.
This allows it to build a cart with the correct products for me to purchase.
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I think we will go for the mid level upgrade.
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The agent sent me a link to the Lightning Upsell Cart. Where the correct items have been added and the available discounts applied.
Let's go ahead and complete the purchase!
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Video step
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Two taps is all it takes to pay!
Lightning is compatible with Apple Pay, Google Pay, Link, and all major card issuers.
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Video step
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Once you complete your checkout you receive a confirmation from ROLLER with the modifications to your order.
This is just the beginning of what the AI agent can do. Functionality can be tailored to your attraction based on your products, goals and integrations.