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30:T401,

Automation created successfully

31:T197b,

Automations

Manage automated workflows for your conversations

Name	Created at	Last run	Status
Nudge Customer System	Dec 26, 2025 10:30 AM	—	Inactive
Close Unresponsive System	Dec 26, 2025 10:30 AM	—	Inactive
Escalate Stalled System	Dec 26, 2025 10:30 AM	—	Inactive
first-followup	Jan 2, 7:12 AM	—	Inactive
closing and response	Jan 2, 7:14 AM	—	Inactive

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Build Zeus AI Automations

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Automations

Set status

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Active starts running right away, while Inactive or Paused prevents it from executing until you’re ready. You can switch between them anytime from the Edit screen.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":13.08734693877551,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/_9vp8NSmVYkm3nzB7Rd6N.vtt","zoomPositionX":10.00000000000001,"zoomPositionY":0,"zoomWidth":89.99999999999999,"zoomHeight":90,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/automations/new","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":"Important — the three automation statuses:\n• Active: the automation can run whenever its trigger and conditions are met.\n• Inactive: saved but won't run.\n• Paused: also prevents the automation from running — functionally the same as Inactive, so use whichever label fits how your team organizes things.\nYou're not locked in — open the 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Select trigger

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All conditions means every filter you add below has to match — that's AND logic. You can click here to switch to Any conditions instead.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":10.71020408163265,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/8_Z1G9ACw3Kxq7gWnntnC.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/automations/new","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmtnak4am00xeqmk4nzcibu77","number":15,"createdAt":"2026-09-04T18:32:34.750Z","updatedAt":"2026-09-04T19:14:47.461Z","default":true,"text":"Click All conditions.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"46.458333333333336","mouseYCooridnate":"60.757409440175635","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":4.895833333333333,"boxHeight":2.305159165751921,"prevslide":null,"nextslide":null,"stepId":"cmtnak4am00xdqmk4uhxu5vi1","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"

Select field

Select operator

Select status

Select field

Select operator

Select resolution state

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null,"comments":[]},{"id":"cmtnakmjt00zcqmk4yp7lwe1d","number":33,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/M9_a00yKCxvi2NdC_L1io.jpg","video":null,"createdAt":"2026-09-04T18:32:58.409Z","updatedAt":"2026-09-04T21:48:14.426Z","demoId":"cmtnaj7rh00tkqmk4tfl0v6gh","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"70.26041666666667","mouseYCooridnate":"81.3940724478595","editedImage":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/screenshots/X9bDhd5EH7181nywFP0BW.jpg","widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":"{\"annotation\":[],\"redaction\":[{\"x\":62.33766233766244,\"y\":853.6818181818181,\"width\":149.61038961038957,\"height\":29.61038961038969,\"rotation\":0,\"flipX\":false,\"flipY\":false,\"opacity\":1,\"id\":\"idskqhn\",\"disableErase\":true,\"cornerRadius\":0,\"strokeWidth\":0,\"strokeColor\":[0,0,0],\"backgroundColor\":[0,0,0],\"isSelected\":true,\"isEditing\":false}]}","trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/AqvQM7z8rWserPcp1vLSs.mp3","audioText":"For this example, let’s select Completed, so this automation skips conversations that Zeus AI has already resolved. This means the automation will only apply to conversations that are Escalated or In Progress.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":12.12081632653061,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/AqvQM7z8rWserPcp1vLSs.vtt","zoomPositionX":15,"zoomPositionY":15,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/automations/new","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":"Important: together, these two filters mean the follow-up only fires on conversations that are still Open and not yet marked Completed by Zeus AI — so a customer who already got their answer won't receive a redundant nudge.","hotspots":[{"id":"cmtnakmjt00zdqmk4lk5q7b3a","number":30,"createdAt":"2026-09-04T18:32:58.409Z","updatedAt":"2026-09-04T19:14:50.250Z","default":true,"text":"Select 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Static message

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Select visibility

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Enter the message to send... Type {{ to insert variables

Send a follow-up message

Change ticket status to Closed

Change ticket status to Escalated

Select a tool

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click Delete here just to show how it works, not because this one deserves it.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":4.493061224489796,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/0_Xs2KBlcXOmHgrW3z1tm.vtt","zoomPositionX":20,"zoomPositionY":20,"zoomWidth":80,"zoomHeight":80,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/automations","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"2400h6FNtGu0rY1L9KvDA","number":57,"createdAt":"2026-09-04T19:44:04.806Z","updatedAt":"2026-09-04T19:44:04.806Z","default":false,"text":"Click 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