5:["$","$L16",null,{"demo":{"id":"cm2cecnni1mxtvm5skjzdek46","createdAt":"2024-10-16T21:41:14.046Z","updatedAt":"2024-10-16T21:57:47.520Z","title":"Log a charge-off credit","published":true,"color":"bg-gray-200","authorId":"clwjggevz01xi1vxwsc4ii2zz","metadesc":"LoanPro's charge-off functionality makes it easy to keep track of uncollectible accounts while removing them from accounting books.","ctabtntext":"Learn more about LoanPro","ctabtncolor":"#5233ed","ctabtntextcolor":"#fff","ctabtnlink":"https://loanpro.io/","autoplay":false,"autoplayduration":3000,"autoPlayDelay":0,"showplaypause":true,"loop":false,"progressbar":true,"font":"Default","workspaceId":"clwjghkdl01xt1vxwciyopy5m","darkmode":false,"shared":true,"folderId":"cm1tj0gqc01g6jca2rhomr5yd","border":true,"nextButton":true,"showSteps":true,"globalSettings":true,"hotspotTextVisible":true,"hotspotOpacity":"100","number":null,"topBar":true,"indexable":false,"displayAuthor":false,"displayDescription":true,"showSupademoLink":false,"showCCButton":true,"archived":false,"archivedAt":null,"domainURL":"https://loanpro.simnang.com/client/app/index.php#/t_/5203272/loan/menu/profile?loanid=308&view=summary","brandLogo":"https://media.supademo.com/workspacelogos/ozxbadShjS8teEcJfFyUe","allowDuplicate":true,"recordOwnVoice":false,"backgroundId":null,"backgroundMusicUrl":null,"backgroundMusicVolume":50,"demoSource":"Extension","type":"Default","fullWidth":false,"detectBrowserLanguage":true,"author":{"id":"clwjggevz01xi1vxwsc4ii2zz","name":"Marketing","image":null},"steps":[{"id":"cm2cectir1mxvvm5s49s3yr5g","number":"1","text":"Click on \"$8.94\".","image":"https://media.supademo.com/clwjggevz01xi1vxwsc4ii2zz/YM2wmvkWPvm0RA2XxZMWE.jpg","video":null,"createdAt":"2024-10-16T21:41:21.651Z","updatedAt":"2024-10-16T21:53:02.162Z","demoId":"cm2cecnni1mxtvm5skjzdek46","imageWidth":"688","imageHeight":"323","mouseXCooridnate":"39.54861111111111","mouseYCooridnate":"38.31360946745562","editedImage":null,"widthOrg":2880,"heightOrg":1352,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":"0","zoomPositionY":"0","zoomWidth":"81.75658734442376","zoomHeight":"81.75743808430529","playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"cm2cectir1mxwvm5sqfa9kyav","number":"1","createdAt":"2024-10-16T21:41:21.651Z","updatedAt":"2024-10-16T21:44:18.300Z","default":false,"text":"In this example, we have a loan with a small remaining balance that might not be collectible.\n\nLet's log a charge-off credit to forgive the amount and remove the account from our accounting books.","bgcolor":"#5233ed","textcolor":"#fff","mouseXCooridnate":"51.65790567947347","mouseYCooridnate":"30.280162067487094","style":"Tooltip","animation":"Pulse","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"cm2cectir1mxvvm5s49s3yr5g","tipposition":"bottom","nextButton":true,"textVisible":null,"htmlValue":"

$8.94

","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"cm2cecuzw1mxyvm5sqh9h3pva","number":"2","text":"Click on \"Account Setup\".","image":"https://media.supademo.com/clwjggevz01xi1vxwsc4ii2zz/8us0m9Ud3nApOL-62L8tJ.jpg","video":null,"createdAt":"2024-10-16T21:41:23.564Z","updatedAt":"2024-10-16T21:53:02.162Z","demoId":"cm2cecnni1mxtvm5skjzdek46","imageWidth":"688","imageHeight":"323","mouseXCooridnate":"40.86805555555556","mouseYCooridnate":"23.44674556213018","editedImage":null,"widthOrg":2880,"heightOrg":1352,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"cm2cecuzw1mxzvm5sejw32put","number":"2","createdAt":"2024-10-16T21:41:23.564Z","updatedAt":"2024-10-16T21:44:43.450Z","default":false,"text":"Start by navigating to the **Account Setup** tab.","bgcolor":"#5233ed","textcolor":"#fff","mouseXCooridnate":"39.02229619846907","mouseYCooridnate":"23.592370342628968","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":"6.562710784705422","boxHeight":"6.116136790389135","prevslide":null,"nextslide":null,"stepId":"cm2cecuzw1mxyvm5sqh9h3pva","tipposition":"bottom","nextButton":true,"textVisible":null,"htmlValue":"

","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"cm2cecwl71my1vm5sa83jsi8m","number":"3","text":"Then, click on \"Setup Tools\".","image":"https://media.supademo.com/clwjggevz01xi1vxwsc4ii2zz/5zjMi8hGZfMutJVpsan13.jpg","video":null,"createdAt":"2024-10-16T21:41:25.627Z","updatedAt":"2024-10-16T21:53:02.162Z","demoId":"cm2cecnni1mxtvm5skjzdek46","imageWidth":"688","imageHeight":"323","mouseXCooridnate":"41.00694444444444","mouseYCooridnate":"29.289940828402365","editedImage":null,"widthOrg":2880,"heightOrg":1352,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":"6.006944444444443","zoomPositionY":"0","zoomWidth":"70","zoomHeight":"70","playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"cm2cecwl71my2vm5sa0ulak1n","number":"3","createdAt":"2024-10-16T21:41:25.627Z","updatedAt":"2024-10-16T21:45:17.128Z","default":false,"text":"Click **Setup Tools**.","bgcolor":"#5233ed","textcolor":"#fff","mouseXCooridnate":"40.73349722294471","mouseYCooridnate":"29.726805170806426","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":"6.1525437076705","boxHeight":"5.533649667304748","prevslide":null,"nextslide":null,"stepId":"cm2cecwl71my1vm5sa83jsi8m","tipposition":"right","nextButton":true,"textVisible":null,"htmlValue":"

","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"cm2ceczm21my4vm5sdqm87ufe","number":"4","text":"Next, click on \"Add\".","image":"https://media.supademo.com/clwjggevz01xi1vxwsc4ii2zz/oa9hbhsZ19b0wqn4Kgrh0.jpg","video":null,"createdAt":"2024-10-16T21:41:29.546Z","updatedAt":"2024-10-16T21:53:02.162Z","demoId":"cm2cecnni1mxtvm5skjzdek46","imageWidth":"688","imageHeight":"323","mouseXCooridnate":"77.91666666666667","mouseYCooridnate":"45.044378698224854","editedImage":null,"widthOrg":2880,"heightOrg":1352,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"cm2ceczm21my5vm5sf26fx2i9","number":"4","createdAt":"2024-10-16T21:41:29.546Z","updatedAt":"2024-10-16T21:45:45.078Z","default":false,"text":"Next, click on **Add**.","bgcolor":"#5233ed","textcolor":"#fff","mouseXCooridnate":"79.35225519150356","mouseYCooridnate":"44.75313313686419","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":"5.468929409135851","boxHeight":"6.116140790026058","prevslide":null,"nextslide":null,"stepId":"cm2ceczm21my4vm5sdqm87ufe","tipposition":"left","nextButton":true,"textVisible":null,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"cm2cedbq61mymvm5sje37n6lr","number":"5","text":"Click on \"Please enter a description/title for this credit\".","image":"https://media.supademo.com/clwjggevz01xi1vxwsc4ii2zz/upBcmnTxxGV1qBVgCcN1C.jpg","video":null,"createdAt":"2024-10-16T21:41:45.245Z","updatedAt":"2024-10-16T21:53:02.162Z","demoId":"cm2cecnni1mxtvm5skjzdek46","imageWidth":"688","imageHeight":"323","mouseXCooridnate":"46.979166666666664","mouseYCooridnate":"46.30177514792899","editedImage":null,"widthOrg":2880,"heightOrg":1352,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"cm2cedbq61mynvm5s924w3aju","number":"10","createdAt":"2024-10-16T21:41:45.245Z","updatedAt":"2024-10-16T21:47:56.398Z","default":false,"text":"Set the category and description for the charge-off. Charge-off categories are customizable, allowing you to label charge-offs in your account however you'd like.","bgcolor":"#5233ed","textcolor":"#fff","mouseXCooridnate":"35.73368066301145","mouseYCooridnate":"43.534950314276614","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":"27.68644668451725","boxHeight":"24.46455516083038","prevslide":null,"nextslide":null,"stepId":"cm2cedbq61mymvm5sje37n6lr","tipposition":"right","nextButton":true,"textVisible":null,"htmlValue":"

Please enter a description/title for this credit

","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"cm2cedcp21myuvm5so0qzrosq","number":"6","text":"Click on \"keyboard_arrow_down\".","image":"https://media.supademo.com/clwjggevz01xi1vxwsc4ii2zz/bdCi8jUuWE9WuQW9l0JGL.jpg","video":null,"createdAt":"2024-10-16T21:41:46.502Z","updatedAt":"2024-10-16T21:53:02.162Z","demoId":"cm2cecnni1mxtvm5skjzdek46","imageWidth":"688","imageHeight":"323","mouseXCooridnate":"48.40277777777778","mouseYCooridnate":"63.905325443786985","editedImage":null,"widthOrg":2880,"heightOrg":1352,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"cm2cedcp21myvvm5se9xcdwbf","number":"11","createdAt":"2024-10-16T21:41:46.502Z","updatedAt":"2024-10-16T21:49:36.047Z","default":false,"text":"Next, set the credit amount. If desired, use the dropdown menu to use a preset value such as the payoff amount.","bgcolor":"#5233ed","textcolor":"#fff","mouseXCooridnate":"35.82424501854439","mouseYCooridnate":"64.19656700551072","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":"27.61808300153498","boxHeight":"6.698631912747366","prevslide":null,"nextslide":null,"stepId":"cm2cedcp21myuvm5so0qzrosq","tipposition":"right","nextButton":true,"textVisible":null,"htmlValue":"

","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"cm2cedeo81mz5vm5slbr3un3v","number":"7","text":"Click on \"Payoff: $8.94\".","image":"https://media.supademo.com/clwjggevz01xi1vxwsc4ii2zz/Of0VzbDcBNRSXKO8sEo-L.jpg","video":null,"createdAt":"2024-10-16T21:41:49.064Z","updatedAt":"2024-10-16T21:53:02.162Z","demoId":"cm2cecnni1mxtvm5skjzdek46","imageWidth":"688","imageHeight":"323","mouseXCooridnate":"51.11111111111111","mouseYCooridnate":"85.79881656804734","editedImage":null,"widthOrg":2880,"heightOrg":1352,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"cm2cedeo81mz6vm5suv54etat","number":"12","createdAt":"2024-10-16T21:41:49.064Z","updatedAt":"2024-10-16T21:50:05.064Z","default":false,"text":"We'll use the payoff amount in this example.","bgcolor":"#5233ed","textcolor":"#fff","mouseXCooridnate":"52.99105794251072","mouseYCooridnate":"85.653193787367","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":"10.73277152453957","boxHeight":"5.824887229391559","prevslide":null,"nextslide":null,"stepId":"cm2cedeo81mz5vm5slbr3un3v","tipposition":"right","nextButton":true,"textVisible":null,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"cm2cedgek1mz8vm5sa9a9ywzy","number":"8","text":"Now, click on \"No\".","image":"https://media.supademo.com/clwjggevz01xi1vxwsc4ii2zz/Iu8ayI56VXJoUZssuI9S7.jpg","video":null,"createdAt":"2024-10-16T21:41:51.308Z","updatedAt":"2024-10-16T21:53:02.162Z","demoId":"cm2cecnni1mxtvm5skjzdek46","imageWidth":"688","imageHeight":"323","mouseXCooridnate":"65.52083333333333","mouseYCooridnate":"58.94970414201184","editedImage":null,"widthOrg":2880,"heightOrg":1352,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"cm2cedgek1mz9vm5sv7zy91uj","number":"13","createdAt":"2024-10-16T21:41:51.308Z","updatedAt":"2024-10-16T21:50:44.322Z","default":false,"text":"Next, set this field as \"Yes\" to apply the credit as a charge-off.","bgcolor":"#5233ed","textcolor":"#fff","mouseXCooridnate":"63.70924642970132","mouseYCooridnate":"58.58564919012949","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":"26.59266530894767","boxHeight":"3.931803079458069","prevslide":null,"nextslide":null,"stepId":"cm2cedgek1mz8vm5sa9a9ywzy","tipposition":"left","nextButton":true,"textVisible":null,"htmlValue":"

","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"cm2cedkod1mzhvm5slouor92a","number":"9","text":"Click on \"No\".","image":"https://media.supademo.com/clwjggevz01xi1vxwsc4ii2zz/KS8Bk6nXgAFb1MpoXimxP.jpg","video":null,"createdAt":"2024-10-16T21:41:56.845Z","updatedAt":"2024-10-16T21:53:02.162Z","demoId":"cm2cecnni1mxtvm5skjzdek46","imageWidth":"688","imageHeight":"323","mouseXCooridnate":"65.27777777777779","mouseYCooridnate":"76.40532544378699","editedImage":null,"widthOrg":2880,"heightOrg":1352,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"cm2cedkod1mzivm5sf1o252c4","number":"15","createdAt":"2024-10-16T21:41:56.845Z","updatedAt":"2024-10-16T21:51:32.531Z","default":false,"text":"If desired, set this field to \"Yes\" to reset the days and amount past due on the account.","bgcolor":"#5233ed","textcolor":"#fff","mouseXCooridnate":"63.73964185086016","mouseYCooridnate":"76.76938039566934","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":"26.72939267491221","boxHeight":"4.514294202179379","prevslide":null,"nextslide":null,"stepId":"cm2cedkod1mzhvm5slouor92a","tipposition":"left","nextButton":true,"textVisible":null,"htmlValue":"

","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"cm2cedmx61mzpvm5szl3zw4ty","number":"10","text":"Click on \"Next\".","image":"https://media.supademo.com/clwjggevz01xi1vxwsc4ii2zz/mxnZoiJgDRl0XWFpRQqQV.jpg","video":null,"createdAt":"2024-10-16T21:41:59.754Z","updatedAt":"2024-10-16T21:53:02.162Z","demoId":"cm2cecnni1mxtvm5skjzdek46","imageWidth":"688","imageHeight":"323","mouseXCooridnate":"76.63194444444444","mouseYCooridnate":"84.2455621301775","editedImage":null,"widthOrg":2880,"heightOrg":1352,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"cm2cedmx61mzqvm5syq2gs7qx","number":"17","createdAt":"2024-10-16T21:41:59.754Z","updatedAt":"2024-10-16T21:52:17.204Z","default":false,"text":"Click on **Next** to review the credit.","bgcolor":"#5233ed","textcolor":"#fff","mouseXCooridnate":"76.56358076146218","mouseYCooridnate":"84.39118491085783","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":"5.605656775100379","boxHeight":"6.407378352112867","prevslide":null,"nextslide":null,"stepId":"cm2cedmx61mzpvm5szl3zw4ty","tipposition":"top","nextButton":true,"textVisible":null,"htmlValue":"

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