Sample

Complaint

Letter

65

Geylang

East

Ave

4

12-34

Singapore

153045

June

29

2015

Customer

Service

Desk

Grammar King Language Books Pte Ltd

Grammar King Language Books Pte Ltd

Grammar King Language Books Pte Ltd

Grammar King Language Books Pte Ltd

Grammar King Language Books Pte Ltd

Grammar King Language Books Pte Ltd

2

McNally Street

McNally Street

Singapore

246810

Dear

Sir

or

Madam

I

recently

ordered

a

new

grammar

book

called

Sing

Your

Way

to

Perfect

Grammar

by

Madonna Carey

5.1.2.e

Madonna Carey

5.1.2.e

It

is

a

textbook

with

a

corresponding

CD

and

the

ISBN

number

is

13579

My

order

number

is

A6237

ordered

March

9

2010

The

book

is

not

in

good

order

and

the

CD

is

not

working

properly

When

I

received

my

order

in

the

mail

I

opened

the

box

and

found

that

the

packaging

was

not

thorough

and

the

CD

was

actually

not

firmly

in

its

case

The

book

seemed

to

have

been

damaged

even

before

I

had

opened

the

cover

When

I

examined

the

contents

I

found

that

the

book

had

a

torn

back

cover

and

pages

14

17

were

missing

Later

I

tried

the

CD

but

could

not

get

it

to

work

either

on

my

computer

or

the

computers

of

my

friends

To

resolve

the

problem

I

would

like

you

to

credit

my

visa

card

for

the

amount

charged

for

the

book

and

CD

Also

I

had

to

pay

shipping

charges

when

the

package

arrived

so

I

would

like

to

be

reimbursed

for

this

amount

as

well

That

could

be

in

the

form

of

a

credit

to

my

card

or

as

a

cheque

since

I

paid

for

it

in

cash

I

have

already

bought

another

book

from

a

different

retailer

because

I

needed

it

quite

urgently

I

would

accept

a

voucher

or

credit

for

other

materials

if

that

is

your

policy

Thank

you

in

advance

for

taking

care

of

this

matter

I

have

always

used

books

from

your

series

and

would

like

to

remain

a

loyal

customer

Best

regards

Signature

Justin Thyme

5.1.2.e

Justin Thyme

5.1.2.e

Singapore