What are they saying?

Ryan, you mentioned that speed shouldn't be a 'rug to sweep the details under.' If an automated system offered you a settlement instantly, what is the one specific piece of 'local' evidence—like a specific shop's labor rate or a part's availability—that you’d need to see included for you to trust that the AI actually understands your specific situation in Staten Island?

Ryan Jenkins, 40 (m)Mar 2026

About To PurchasecustomGEICO

If the AI settlement doesn’t use real Staten Island labor rates and local OEM parts costs, I’d question its fairness. I need those numbers to reflect what shops here actually charge.

Ryan, you mentioned you prize fairness and clarity above all when it comes to protecting your family. If you were in the middle of a digital claims process, what’s the one thing an app could do—or fail to do—that would make you feel like the 'fairness' of your claim is being sacrificed for the sake of a fast, automated result?

Ryan Jenkins, 40 (m)Mar 2026

About To PurchasecustomGEICO

If a claim app just gives me a final number without showing the breakdown or letting me talk to someone, I’ll assume I’m being shortchanged. I need full transparency.

Emily, since you're someone who values efficiency and clear digital workflows, if you had to manage a car repair through an app, what's the one part of that process where you'd feel most 'left in the dark'?

Emily Chen, 39 (F)Mar 2026

ExistingcustomGEICO

I need real-time cost updates in the app, not just “Repair in Progress.” Surprises at pickup throw off my budget—I want transparency on any price changes as they happen.

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