Mackenzie Reed

It’s just that massive, corporate wall they put up. I look at State Farm or GEICO and I don't see myself; I see a person in a suit who probably has a 401k and a mortgage, not someone trying to figure out if they can afford a premium while also wanting to go to a concert next weekend. Everything they put out feels so heavy and intimidating.

I tell myself I'm being responsible by looking into this, but then I open their sites and I immediately feel like an idiot because I don't understand half the words they're using. It's all that legalese and fine print. I get this huge wave of anxiety that if I just click "agree" to something to get it over with, I'm going to end up screwed later because I missed some tiny detail. It feels like they're designed for people who already have their entire lives mapped out, and I'm just over here trying to protect my car and my MacBook without feeling like I'm being scammed by a giant machine. It's not personal at all. It's just... cold.