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Start

Tool setup

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

24:Tc41,

Start

Tool setup

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

25:Tc59,

Start

Tool setup

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

26:T638,

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

27:T638,

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

28:T638,

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

29:T16c4,

Start

Tool setup

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

Code branchingcodeBranching1

functionrun(context,customer){return"BranchLabel"}

function run(context,customer) { return "BranchLabel" }

If the code fails

2a:T5f8,

functionrun(context,customer){return"BranchLabel"}

function run(context,customer) { return "BranchLabel" }

If the code fails

2b:T985,

functionrun(context, customer, conversation){if(customer.tier ==='VIP'){return"VIP_Path";}return"Standard_Path";}

function run(context, customer, conversation) {
  if (customer.tier === 'VIP') {
    return "VIP_Path";
  }
  return "Standard_Path";
}

If the code fails

2c:T415,

Code branchingcodeBranching1

2d:T21ef,

Start

Tool setup

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

Code branchingcodeBranching1

functionrun(context, customer, conversation){if(customer.tier ==='VIP'){return"VIP_Path";}return"Standard_Path";}

function run(context, customer, conversation) {
  if (customer.tier === 'VIP') {
    return "VIP_Path";
  }
  return "Standard_Path";
}

If the code fails

Tool resulttoolResult1

2e:T58f,

Tool resulttoolResult1

2f:T2a69,

Start

Tool setup

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

Code branchingcodeBranching1

functionrun(context, customer, conversation){if(customer.tier ==='VIP'){return"VIP_Path";}return"Standard_Path";}

function run(context, customer, conversation) {
  if (customer.tier === 'VIP') {
    return "VIP_Path";
  }
  return "Standard_Path";
}

If the code fails

End

Tool resulttoolResult1

Our support team is currently offline as your request was received outside of business hours. Your replacement card request for {{workflow_input.email_id}} has been logged and queued for processing. Our team will review and process it on the next business day. If you need immediate assistance to block a lost or stolen card, please call our 24/7 hotline at +1 (800) 555-0199.

APIapi1

30:T70a,

APIapi1

If the action succeeds

If the action fails

31:T30ee,

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

Code branchingcodeBranching1

functionrun(context, customer, conversation){if(customer.tier ==='VIP'){return"VIP_Path";}return"Standard_Path";}

function run(context, customer, conversation) {
  if (customer.tier === 'VIP') {
    return "VIP_Path";
  }
  return "Standard_Path";
}

If the code fails

End

Tool resulttoolResult1

APIapi1

API Call

Output

tracking_num

If the action succeeds

If the action fails

Tool resulttoolResult2

32:T577,

Tool resulttoolResult2

33:T30dc,

Code branchingcodeBranching1

functionrun(context, customer, conversation){if(customer.tier ==='VIP'){return"VIP_Path";}return"Standard_Path";}

function run(context, customer, conversation) {
  if (customer.tier === 'VIP') {
    return "VIP_Path";
  }
  return "Standard_Path";
}

If the code fails

End

Tool resulttoolResult1

APIapi1

API Call

Output

tracking_num

If the action succeeds

If the action fails

End

Tool resulttoolResult2

Replacement debit card successfully requested for {{workflow_input.email_id}}. Order Details: • Delivery Method: Standard Mail • Shipping Address: {{context.shipping_address}} • Expected Delivery: {{context.expected_date}} Important Notice: Your current debit card has been deactivated for security. Your new card will activate automatically upon its first transaction or ATM use.

Tool resulttoolResult3

34:T388a,

Code branchingcodeBranching1

functionrun(context, customer, conversation){if(customer.tier ==='VIP'){return"VIP_Path";}return"Standard_Path";}

function run(context, customer, conversation) {
  if (customer.tier === 'VIP') {
    return "VIP_Path";
  }
  return "Standard_Path";
}

If the code fails

End

Tool resulttoolResult1

APIapi1

API Call

Output

tracking_num

If the action succeeds

If the action fails

End

Tool resulttoolResult2

End

Tool resulttoolResult3

Unable to complete your replacement card request automatically due to a system processing error. Your request has been escalated to our Support Team for manual review. A support representative will follow up with you at {{workflow_input.email_id}} within 24 business hours. Reference ID: {{context.execution_id}}

Tool resulttoolResult4

35:T4070,

Code branchingcodeBranching1

functionrun(context, customer, conversation){if(customer.tier ==='VIP'){return"VIP_Path";}return"Standard_Path";}

function run(context, customer, conversation) {
  if (customer.tier === 'VIP') {
    return "VIP_Path";
  }
  return "Standard_Path";
}

If the code fails

End

Tool resulttoolResult1

APIapi1

API Call

Output

tracking_num

If the action succeeds

If the action fails

End

Tool resulttoolResult2

End

Tool resulttoolResult3

End

Tool resulttoolResult4

Replacement debit card requested for {{workflow_input.email_id}}. Order Details: • Processing Type: Standard Queue • Shipping Address: {{context.shipping_address}} • Expected Delivery: 5-7 business days Important Notice: Your current card will remain active until you activate the new card, or you can block it immediately via the app.

Tool resulttoolResult5

36:T4df0,

Start

Tool setup

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

Code branchingcodeBranching1

functionrun(context, customer, conversation){if(customer.tier ==='VIP'){return"VIP_Path";}return"Standard_Path";}

function run(context, customer, conversation) {
  if (customer.tier === 'VIP') {
    return "VIP_Path";
  }
  return "Standard_Path";
}

If the code fails

End

Tool resulttoolResult1

APIapi1

API Call

Output

tracking_num

If the action succeeds

If the action fails

End

Tool resulttoolResult2

End

Tool resulttoolResult3

End

Tool resulttoolResult4

End

Tool resulttoolResult5

We encountered an issue verifying your account tier while processing your request. Your replacement card request for {{workflow_input.email_id}} has been routed to our support team for manual handling to ensure your profile details are correctly verified. Reference ID: {{context.execution_id}}

37:T4df0,

Start

Tool setup

By business hoursbyBusinessHours1

Business hours disabled

During business hours

Outside business hours

Code branchingcodeBranching1

functionrun(context, customer, conversation){if(customer.tier ==='VIP'){return"VIP_Path";}return"Standard_Path";}

function run(context, customer, conversation) {
  if (customer.tier === 'VIP') {
    return "VIP_Path";
  }
  return "Standard_Path";
}

If the code fails

End

Tool resulttoolResult1

APIapi1

API Call

Output

tracking_num

If the action succeeds

If the action fails

End

Tool resulttoolResult2

End

Tool resulttoolResult3

End

Tool resulttoolResult4

End

Tool resulttoolResult5

38:Te90,

Order replacement cardLast auto-save: Today, 10:07 PM

Tool

Live

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Build Zeus AI Agent Tools

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Learn to configure Zeus AI assistant tools with business hours branching, custom code logic, API integrations, and dynamic routing.

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Agent

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Select profile

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Simply drag it. 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It’s perfect for creating dynamic routing rules based on user data or conversation history.\nNow let's open Edit configuration to write the JavaScript that reads each customer's tier and decides where they go.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":18.52081632653061,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/EhK0NRr4WksC0E-mnPZQk.vtt","zoomPositionX":15,"zoomPositionY":0.1460887032344952,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/tools/89ad450f-62ea-487b-a281-39b1ac60c824","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmtsvrla609ujqmgnmeq3l5la","number":21,"createdAt":"2026-09-08T16:25:06.174Z","updatedAt":"2026-09-08T19:39:44.092Z","default":true,"text":"Click Edit configuration.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"89.93932038834951","mouseYCooridnate":"37.38381471223788","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":13.59223300970874,"boxHeight":4.236540158870256,"prevslide":null,"nextslide":null,"stepId":"cmtsvrla609uiqmgne4odxxok","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"$2a","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmtsvs10209whqmgnwu81ur1z","number":25,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/GkG2x8BG6MOY14FOymofu.jpg","video":null,"createdAt":"2026-09-08T16:25:26.546Z","updatedAt":"2026-09-08T19:44:06.190Z","demoId":"cmtsvnvuc09h5qmgnn7kq7ce7","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"50.014880952380956","mouseYCooridnate":"27.30407523510972","editedImage":null,"widthOrg":3360,"heightOrg":1595,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/x2bsNj9fFnaiaDzNrz5uj.mp3","audioText":"Think of this block as a traffic controller. 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function run(context,customer) { return \"BranchLabel\" }

Tool result

Replacement debit card requested for {{workflow_input.email_id}}.\r\n\r\nOrder Details:\r\n• Processing Type: Standard Queue\r\n• Shipping Address: {{context.shipping_address}}\r\n• Expected Delivery: 5-7 business days\r\n\r\nImportant Notice:\r\nYour current card will remain active until you activate the new card, or you can block it immediately via the app.

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API Call

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Setup Tool