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Status

22:Tc9f4,

Tickets summary

Created

22

58%

Replied

20

43%

Resolved

17

22%

Tickets breakdown by status

Tickets replied to

Responsiveness

Time to close

1d 8h

67%

Average response time

55m 38s

45%

First response time

1m 53s

77%

All response times

First response time

Average time to close

Tickets resolved per agent

Touches

Message sent

23:T1672,

CSAT sent

24:Tf09,

Agent performance details

Agent	Tickets assigned	Tickets replied	Tickets closed	Assigned Tickets Closed	CSAT	First Response (median)	First Response (average)	First Response (maximum)	All responses (median)	All responses (average)	All responses (maximum)	SLA met	SLA miss
Astrid	16	9	16	13	👍 0 / 👎 0	17m	12h 21m	2d 11h	3m	3h 5m	17h 39m	N/A	N/A
Sofia Vitta	1	0	0	0	👍 0 / 👎 0	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A

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27:T43e,28:T1aef,

Atlas reports from 2026-09-09 to 2026-09-16.

View in Atlas

Sent by Atlas
6701 Koll Center Pkwy
Ste 250
Pleasanton, CA 94566

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Scheduled reports

Subject	Audience	Schedule	Date range	Created by
Atlas Reports for this week	rahul@atlas.so	Every day at 12:15 PM	Last 7 days
Scheduled test	astrid.jauregui@atlas.so	Every day at 3:35 PM	Last 7 days	Astrid

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Master Customer Analytics in Atlas Support

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Tickets breakdown by status

Tickets replied to

Responsiveness

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All response times

First response time

Average time to close

Tickets resolved per agent

Touches

Message sent

CSAT

CSAT distribution

CSAT per agent

CSAT responses

SLA

Tickets summary

Tickets outside SLA

Tickets outside SLA (percentage)

Tags used

Tag groups used

All tags

+ 0

All tags

+ 0

Tags used details

Agent Performance

Session Recordings

Sessions by country

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Sessions by country

Chatbots

Chatbot usage

All chatbots

+ 0

All chatbots

+ 0

Chatbot usage flow

ProvideFeedback

Chatbot usage details

Help Center

Articles viewed

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