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22:T470,

23:T1367,24:T6f0b,

Canned responses

Save your most common responses as canned responses.

How does it work?

Insert canned responses into the composer with the “#” key or canned responses button.

Responses

Groups

Name	Group	Created By	Created On	Last Used	# Used
shipping update	No group	—	24 Apr 2022, 03:15 AM	14 Sep	1
demo response	No group	—	5 May 2022, 12:19 PM	14 Sep	1
pricing	No group	—	5 May 2022, 12:20 PM
avo pricing	No group	—	6 May 2022, 03:36 PM	15 Sep	4
Demo for Charlie	No group	—	10 Aug 2022, 11:46 AM
Another canned response	No group	—	12 Aug 2022, 12:18 PM
another test response	No group	—	27 Jan 2023, 12:20 AM	14 Sep	1
Help	No group	—	8 Sep 2022, 10:25 AM
skip cart checkout	No group	—	24 Apr 2022, 03:07 AM
FirstName	No group	—	26 Aug 2022, 10:56 AM
qatest	Financials	—	27 Jan 2023, 12:27 AM	7 Aug 2024	0
PY-311	Other	—	6 Nov 2022, 04:49 PM

Name
Financials
Member
Other
Report Type

11:["$","$L20",null,{"demo":{"id":"cmuboxbev04mnqm06yd69dmk0","createdAt":"2026-09-21T20:21:13.351Z","updatedAt":"2026-09-29T19:20:40.887Z","title":"Create and Manage Canned Responses in Atlas Support","published":true,"color":"bg-gray-200","authorId":"cmt1ny9gx0008wj0j4u4aoajq","metadesc":"Learn how to create canned response groups with custom colors, add support message templates, assign tags for categorization, and manage responses through archiving and deletion in Atlas.","customMetadataImage":null,"ctabtntext":"Create demo","ctabtncolor":"#4f46e5","ctabtntextcolor":"#fff","ctabtnlink":"https://supademo.com","autoplay":false,"autoplayduration":2000,"autoPlayDelay":1000,"customizePerStep":false,"showplaypause":true,"loop":false,"progressbar":true,"showPlayBar":true,"font":"Default","workspaceId":"cm18xz2bt044aki5zssgvfrc4","darkmode":false,"shared":true,"folderId":"cmuldmf5600064o0jl41xtrvz","border":true,"nextButton":true,"showSteps":false,"globalSettings":true,"hotspotTextVisible":true,"hotspotAnimationVisible":true,"hotspotOpacity":100,"number":null,"topBar":true,"indexable":true,"displayAuthor":false,"displayDescription":false,"showSupademoLink":true,"showReplayButton":true,"showFullscreenButton":true,"showCCButton":true,"disableKeyboardNavigation":false,"captionsPosition":"Bottom","archived":false,"archivedAt":null,"domainURL":"https://app.atlas.so/inbox/all","brandLogo":null,"allowDuplicate":false,"recordOwnVoice":false,"backgroundId":null,"backgroundMusicUrl":null,"backgroundMusicVolume":50,"demoSource":"Extension","type":"Default","fullWidth":false,"detectBrowserLanguage":true,"sourceLanguage":"English","customFontId":null,"mobileHotspotView":true,"config":null,"showWatermark":null,"watermarkLogoUrl":null,"watermarkText":null,"watermarkLink":null,"sendNotification":true,"allowExternalComments":false,"currentPublishedVersion":null,"hasUnpublishedChanges":true,"author":{"id":"cmt1ny9gx0008wj0j4u4aoajq","name":"Astrid Jauregui","image":"https://lh3.googleusercontent.com/a/ACg8ocLzitlpGHQr-hHwyQSRDaAnoqxkvI6_2Xr1SIoYostga4DRWg=s96-c"},"steps":[{"id":"cmubp12y804vaqm06exac8x1a","number":1,"text":null,"image":null,"video":null,"createdAt":"2026-09-21T20:24:09.008Z","updatedAt":"2026-09-25T17:06:25.238Z","demoId":"cmuboxbev04mnqm06yd69dmk0","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"0","mouseYCooridnate":"0","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/hF_0obWv67ZfpWXXLxiGM.mp3","audioText":"Answering the same question fifty times a day? Let's build canned responses in settings and straight from your inbox, then reuse them forever.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":7.418775510204082,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/hF_0obWv67ZfpWXXLxiGM.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[],"chapter":{"id":"cmubp12yg04vcqm06isr6a9m8","stepId":"cmubp12y804vaqm06exac8x1a","enabled":true,"type":"Link","skip":false,"heading":"

Create and Manage Canned Responses in Atlas Support

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Ticket Management

Canned Responses

Groups

Responses

Select the canned response group

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