23:I[80532,["https://cdn.supademo.com/v3.25.106/_next/static/chunks/1-s1mr_xp6-n2.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2lw_hg8812qf-.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2c2l98o7-quxd.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/39ldw_ca6h-gv.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/0_z_br-fz44_r.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/36k-3k236u26x.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1s2fk1qiohww4.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/09avfn1e0ica7.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/0dh-gcuzjb-s5.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2jo_qx3cuh_qp.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1626ssus_tgey.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/14e707kgxt4_n.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/0o2d5ctfadk9t.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/35zoqgo0y9tsf.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1lwc43feoi2c8.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2_y4q2uwm3dwx.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3owcqepj8l4s5.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1zsklqhlqkjc9.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3tes99awxory2.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/0y8xmgi-4vlxe.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2utjyouv-rab-.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3hurkyjme4q1r.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/19smqnel40bj3.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/21u1ha53e9f18.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1w07f1tscgpso.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/35hiitja80hpt.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3guxuk_1nd77_.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3f163oqmqrna9.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2lhcdv1d_aw4t.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/04uysfvhffq5t.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3xo6-h2m3txsp.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2yma_4r8y2mtr.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/0h_c8n_gyrya-.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1p5_v0ahgna_r.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3pc4qyguqfofx.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3kljlha7jzjcc.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1_776vsoy65cr.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/0bx8fnnqyeh0j.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/0shv0de36kusq.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3in1n-s9hl_7q.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/0j49cqufjm-xj.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3992p35ep4dm3.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3q2pkoabxir6e.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2qkqhul4fqg4t.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1hz_49kd48jg8.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2hz_mevhilhr6.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/3o0gf83a_2ud9.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/12ytt05ct1dhk.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/26s_3dx9k2kg8.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1z9uzl7jp8dgt.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1pvryc76htbar.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/350rgf14x7sgr.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1qk21o3wcudcd.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/1akd1zuadq633.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/000ufjmhqzug9.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/0hguu9dlgyy3f.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/39r36b52l7p_q.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/318de45sfhkoh.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/143vsbxpqh8l0.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/19j-sk9t22_b0.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2277ivz64igcb.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2vdedb1n7au5i.js","https://cdn.supademo.com/v3.25.106/_next/static/chunks/2y1ctufr4j2el.js"],"EmbedViewPage",1] 24:T528,

25:T404,26:T114d,

13:["$","$L23",null,{"demo":{"id":"cmulng4ir029yqmp2dqhg61im","createdAt":"2026-09-28T19:37:33.411Z","updatedAt":"2026-09-30T14:35:28.775Z","title":"Create Custom Fields Across Tickets, Customers, and Accounts in Atlas Support","published":true,"color":"bg-gray-200","authorId":"cmt1ny9gx0008wj0j4u4aoajq","metadesc":"Learn how to create and configure custom fields for tickets, customers, and accounts in Atlas. Set field types, permissions, default values, and apply them to customer records and account management workflows.","customMetadataImage":null,"ctabtntext":"Create demo","ctabtncolor":"#4f46e5","ctabtntextcolor":"#fff","ctabtnlink":"https://supademo.com","autoplay":false,"autoplayduration":2000,"autoPlayDelay":1000,"customizePerStep":false,"showplaypause":true,"loop":false,"progressbar":true,"showPlayBar":true,"font":"Default","workspaceId":"cm18xz2bt044aki5zssgvfrc4","darkmode":false,"shared":true,"folderId":"cmuldndah0003100jn7g6ayqr","border":true,"nextButton":true,"showSteps":false,"globalSettings":true,"hotspotTextVisible":true,"hotspotAnimationVisible":true,"hotspotOpacity":100,"number":null,"topBar":true,"indexable":true,"displayAuthor":false,"displayDescription":false,"showSupademoLink":true,"showReplayButton":true,"showFullscreenButton":true,"showCCButton":true,"disableKeyboardNavigation":false,"captionsPosition":"Bottom","archived":false,"archivedAt":null,"domainURL":"https://app.atlas.so/inbox/all","brandLogo":null,"allowDuplicate":false,"recordOwnVoice":false,"backgroundId":null,"backgroundMusicUrl":null,"backgroundMusicVolume":50,"demoSource":"Extension","type":"Default","fullWidth":false,"detectBrowserLanguage":true,"sourceLanguage":"English","customFontId":null,"mobileHotspotView":true,"config":null,"showWatermark":null,"watermarkLogoUrl":null,"watermarkText":null,"watermarkLink":null,"sendNotification":true,"allowExternalComments":false,"currentPublishedVersion":null,"hasUnpublishedChanges":true,"author":{"id":"cmt1ny9gx0008wj0j4u4aoajq","name":"Astrid Jauregui","image":"https://lh3.googleusercontent.com/a/ACg8ocLzitlpGHQr-hHwyQSRDaAnoqxkvI6_2Xr1SIoYostga4DRWg=s96-c"},"steps":[{"id":"cmulns2rg02w6qmp25s5gpcn4","number":1,"text":null,"image":null,"video":null,"createdAt":"2026-09-28T19:46:51.004Z","updatedAt":"2026-09-28T20:46:55.526Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"0","mouseYCooridnate":"0","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/l7RZ38JCn_EP-oFUCUkQp.mp3","audioText":"Need to capture details your default profiles don't cover? Custom fields let you track exactly what your business needs — no development required.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":7.758367346938775,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/l7RZ38JCn_EP-oFUCUkQp.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[],"chapter":{"id":"cmulns2rn02w8qmp2bx375lq7","stepId":"cmulns2rg02w6qmp25s5gpcn4","enabled":true,"type":"Link","skip":false,"heading":"Create Custom Fields Across Tickets, Customers, and Accounts","description":"Choose field types, set who can edit, require fields, connect live API data, and manage fields, all without development.","headingColor":"#fff","descriptionColor":"#fff","theme":"Dark","blurIntensity":24,"embedCode":null,"layout":"Left","coverImageType":"STEP","coverImageSource":null,"logoEnabled":true,"logoSource":"","logoAltText":null,"emailValidationMode":"CompanyEmail","phoneValidationEnabled":false,"labelledFormEnabled":false,"buttons":[{"id":"cmulns2s002wbqmp21l4l82ex","createdAt":"2026-09-28T19:46:51.024Z","updatedAt":"2026-09-28T19:46:51.024Z","chapterId":"cmulns2rn02w8qmp2bx375lq7","content":"Get Started","btnColor":"#4f46e5","color":"#fff","linkTxt":"cmulng8t602a0qmp2wmy0d9nu","isLinkExternal":false,"openInNewTab":true,"animation":"Ripple","order":0,"isBold":true,"isItalic":false}],"backgroundId":null,"background":null,"formFields":[]},"videoProject":null},{"id":"cmulng8t602a0qmp2wmy0d9nu","number":2,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/Mu9Qh4vcsDA_ny66AXgfa.jpg","video":null,"createdAt":"2026-09-28T19:37:38.970Z","updatedAt":"2026-09-28T20:46:55.526Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"1.5625","mouseYCooridnate":"1.8660812294182216","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/a7xUYd2OcJNs_uL6V4E5X.mp3","audioText":"To start, open the main menu. It's your way into every area of Atlas, including configuration.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.929795918367347,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/a7xUYd2OcJNs_uL6V4E5X.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/inbox/all","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmulng8t602a1qmp2a9ler95r","number":2,"createdAt":"2026-09-28T19:37:38.970Z","updatedAt":"2026-09-28T20:45:31.312Z","default":true,"text":"Click the menu button.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"1.5625","mouseYCooridnate":"1.8660812294182216","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"cmulng8t602a0qmp2wmy0d9nu","tipposition":"right","nextButton":true,"textVisible":true,"htmlValue":"

Data

Custom fields

Ticket

Customer

Account

Ticket

Text

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"jb9YDeA3Jr6F3HllhivJK","number":12,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/y42p4UnLyIWXPT2ewZEdV.jpg","video":null,"createdAt":"2026-09-28T20:19:22.571Z","updatedAt":"2026-09-28T20:46:55.526Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"66.796875","mouseYCooridnate":"73.9297475301866","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/q5xuPY5W68Vz8CD7w6Ghe.mp3","audioText":"You'll find standard inputs like Text, Number, Date, and Boolean, plus structured formats such as URL and full physical Address.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":7.706122448979592,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/q5xuPY5W68Vz8CD7w6Ghe.vtt","zoomPositionX":10,"zoomPositionY":10,"zoomWidth":90,"zoomHeight":90,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/configuration/custom-fields/ticket/new","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"jDKnyE2frYDt-7g4o4MJp","number":12,"createdAt":"2026-09-28T20:19:22.571Z","updatedAt":"2026-09-28T20:45:33.427Z","default":false,"text":"Standard, structured, list, reference, and API types.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"66.97938439576801","mouseYCooridnate":"66.69828852948193","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":20.62630637460805,"boxHeight":31.00962067954948,"prevslide":null,"nextslide":null,"stepId":"jb9YDeA3Jr6F3HllhivJK","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmulnh7m702ayqmp2hjq4bxub","number":13,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/y42p4UnLyIWXPT2ewZEdV.jpg","video":null,"createdAt":"2026-09-28T19:38:24.079Z","updatedAt":"2026-09-28T21:32:22.345Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"66.796875","mouseYCooridnate":"73.9297475301866","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/c0sZXcvx1fNxf_PTbmCqp.mp3","audioText":"You can use a List when you want users to choose a single option, or MultiSelect when you want them to choose more than one, and you can also use an API-powered DynamicList. For this example, we’ll go with a traditional List.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":12.61714285714286,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/c0sZXcvx1fNxf_PTbmCqp.vtt","zoomPositionX":10,"zoomPositionY":10,"zoomWidth":90,"zoomHeight":90,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/configuration/custom-fields/ticket/new","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmulnh7m702azqmp25g7hkh9x","number":12,"createdAt":"2026-09-28T19:38:24.079Z","updatedAt":"2026-09-28T20:45:33.581Z","default":true,"text":"Select List for a single-choice dropdown.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"66.796875","mouseYCooridnate":"73.9297475301866","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":19.53125,"boxHeight":3.622392974753018,"prevslide":null,"nextslide":null,"stepId":"cmulnh7m702ayqmp2hjq4bxub","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmulnh8uf02b1qmp2kdhdnjyf","number":14,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/aF8Vcvk5eZWTKn3gwk9Tl.jpg","video":null,"createdAt":"2026-09-28T19:38:25.671Z","updatedAt":"2026-09-28T20:46:55.526Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"67.1875","mouseYCooridnate":"51.09769484083425","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/iK4_b7CGeqXvleGGO5X5m.mp3","audioText":"Give the field a clear label, like Product. This is the name agents will see on every ticket.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.250612244897959,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/iK4_b7CGeqXvleGGO5X5m.vtt","zoomPositionX":15,"zoomPositionY":9.091657519209654,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/configuration/custom-fields/ticket/new","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmulnh8uf02b2qmp2abxz92er","number":13,"createdAt":"2026-09-28T19:38:25.671Z","updatedAt":"2026-09-28T20:45:33.727Z","default":true,"text":"Enter the field Label.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"67.1875","mouseYCooridnate":"51.09769484083425","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":20.83333333333334,"boxHeight":4.939626783754116,"prevslide":null,"nextslide":null,"stepId":"cmulnh8uf02b1qmp2kdhdnjyf","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"

Agents

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"E3BmiP2s7YyNIK62sx3ki","number":16,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/HxfnJp1t2Sr6qYbY4sGII.jpg","video":null,"createdAt":"2026-09-28T20:21:52.179Z","updatedAt":"2026-09-28T20:46:55.526Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"67.1875","mouseYCooridnate":"75.57628979143797","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/LMyv5mbKzk6CM1T80cIPi.mp3","audioText":"Only Admins limits edits to administrators. Agents lets your whole support team update it. API restricts changes to your integrations only.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":8.672653061224489,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/LMyv5mbKzk6CM1T80cIPi.vtt","zoomPositionX":10,"zoomPositionY":10,"zoomWidth":90,"zoomHeight":90,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/configuration/custom-fields/ticket/new","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"rx-VXY9aC-qPOg8cTynjo","number":15,"createdAt":"2026-09-28T20:21:52.179Z","updatedAt":"2026-09-28T20:45:34.085Z","default":false,"text":"Only Admins, Agents, or API.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"67.0341812219723","mouseYCooridnate":"74.91473410763207","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":20.89653006645763,"boxHeight":12.39246027347997,"prevslide":null,"nextslide":null,"stepId":"E3BmiP2s7YyNIK62sx3ki","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"Fji1JgsG9GAqLLUi4Cvxa","number":17,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/HxfnJp1t2Sr6qYbY4sGII.jpg","video":null,"createdAt":"2026-09-28T20:25:08.478Z","updatedAt":"2026-09-28T21:33:52.985Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"67.1875","mouseYCooridnate":"75.57628979143797","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/uDEAB705CcE8e6NbDE5_Y.mp3","audioText":"For this example, let's choose Agents, so anyone on the team can set the product while working a ticket.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.929795918367347,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/uDEAB705CcE8e6NbDE5_Y.vtt","zoomPositionX":10,"zoomPositionY":10,"zoomWidth":90,"zoomHeight":90,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/configuration/custom-fields/ticket/new","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"MmTKiRAhLLJvZz9B7rC8A","number":15,"createdAt":"2026-09-28T20:25:08.478Z","updatedAt":"2026-09-28T20:45:34.278Z","default":false,"text":"Select Agents.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"66.9976793428187","mouseYCooridnate":"71.29900460727973","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":20.96953382476483,"boxHeight":5.161001272775291,"prevslide":null,"nextslide":null,"stepId":"Fji1JgsG9GAqLLUi4Cvxa","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmulnhym202cmqmp2bdyqb22b","number":18,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/N89bv3psbNmhbZklCnWIb.jpg","video":null,"createdAt":"2026-09-28T19:38:59.066Z","updatedAt":"2026-09-28T20:46:55.526Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"67.1875","mouseYCooridnate":"57.46432491767288","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/LLIzjzXc58C9BVTlcJ6sG.mp3","audioText":"Then add a short description. It tells your team what this field is for and when to fill it in.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.381224489795918,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/LLIzjzXc58C9BVTlcJ6sG.vtt","zoomPositionX":15,"zoomPositionY":15,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/configuration/custom-fields/ticket/new","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmulnhym202cnqmp2ixp0ts5o","number":21,"createdAt":"2026-09-28T19:38:59.066Z","updatedAt":"2026-09-28T20:45:34.444Z","default":true,"text":"Enter a description.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"67.00499060423199","mouseYCooridnate":"48.77118803384704","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":20.61432205841173,"boxHeight":8.478425869205344,"prevslide":null,"nextslide":null,"stepId":"cmulnhym202cmqmp2bdyqb22b","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"

Select...

Custom Field Product created

Text

API template

GET

Agents

Custom Field Assigned User created

Assigned User

Chelsey Dietrich

Customer

Text

Agents

Select...

Account

Text

Agents

Custom Field VIP account created

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmulnqxnt02tfqmp21tltfo3x","number":101,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/enR5f7mFq2GPtLdp9kcIW.jpg","video":null,"createdAt":"2026-09-28T19:45:57.738Z","updatedAt":"2026-09-28T21:57:27.275Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"3.3854166666666665","mouseYCooridnate":"8.342480790340286","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/toAaqzT7HFiAy-AtHA4KY.mp3","audioText":"Then select Inbox, where we'll open a ticket to reach the account behind the conversation.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":4.780408163265306,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/toAaqzT7HFiAy-AtHA4KY.vtt","zoomPositionX":0,"zoomPositionY":0,"zoomWidth":90,"zoomHeight":90,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/configuration/custom-fields/account","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmulnqxnu02tgqmp2m8t2vdwf","number":108,"createdAt":"2026-09-28T19:45:57.738Z","updatedAt":"2026-09-28T20:45:49.361Z","default":true,"text":"Select Inbox.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"3.3854166666666665","mouseYCooridnate":"8.342480790340286","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"cmulnqxnt02tfqmp21tltfo3x","tipposition":"right","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmulnr6u002ujqmp2eefbshlo","number":102,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/ZxWuSJDZTablK8S3wHqYJ.jpg","video":null,"createdAt":"2026-09-28T19:46:09.624Z","updatedAt":"2026-09-28T21:57:27.279Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"42.942708333333336","mouseYCooridnate":"29.91218441273326","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/MGR3B_Y5JqpscsHWdE7nF.mp3","audioText":"Open Joshua Johnson's ticket. From here, you can see and edit the account this customer belongs to.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.276734693877551,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/MGR3B_Y5JqpscsHWdE7nF.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/inbox/all","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmulnr6u002ukqmp27m896ftk","number":109,"createdAt":"2026-09-28T19:46:09.624Z","updatedAt":"2026-09-28T20:45:49.491Z","default":true,"text":"Open the ticket.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"42.942708333333336","mouseYCooridnate":"29.91218441273326","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":57.23958333333334,"boxHeight":6.256860592755214,"prevslide":null,"nextslide":null,"stepId":"cmulnr6u002ujqmp2eefbshlo","tipposition":"right","nextButton":true,"textVisible":true,"htmlValue":"$26","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmulnrbj202umqmp2f1ozzt7l","number":103,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/30viixPqtIa9y7CC0p8Vm.jpg","video":null,"createdAt":"2026-09-28T19:46:15.710Z","updatedAt":"2026-09-28T21:57:27.283Z","demoId":"cmulng4ir029yqmp2dqhg61im","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"85.83333333333333","mouseYCooridnate":"74.64324917672886","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/XmbZtsQpcBx2KWBLpHLfB.mp3","audioText":"Click Show all account information to expand the account's details, including its custom fields.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.250612244897959,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/XmbZtsQpcBx2KWBLpHLfB.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/752738d1-e32a-40f8-b782-a3dcb793d831?conversationId=ca8ff351-8e72-4d33-a382-6593d0cf4818","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmulnrbj202unqmp2jr5j7694","number":110,"createdAt":"2026-09-28T19:46:15.710Z","updatedAt":"2026-09-28T20:45:49.718Z","default":true,"text":"Click Show all account information.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"85.83333333333333","mouseYCooridnate":"74.64324917672886","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":21.5625,"boxHeight":2.854006586169045,"prevslide":null,"nextslide":null,"stepId":"cmulnrbj202umqmp2f1ozzt7l","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"

Select...

Custom Field VIP account archived