20:I[80532,["https://cdn.supademo.com/v3.25.81/_next/static/chunks/1s2fk1qiohww4.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/07ncpq7rjqz4y.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1xkukh0-9i7ut.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/09avfn1e0ica7.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/19smqnel40bj3.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3xo6-h2m3txsp.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3hmex_cb1t3kl.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/0yt6c0cs-9242.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/0dh-gcuzjb-s5.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3hurkyjme4q1r.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2jo_qx3cuh_qp.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2utjyouv-rab-.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/36k-3k236u26x.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/04ald6z8hw3iv.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3-7_u291g0vl1.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3k75tcv2684z2.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3f163oqmqrna9.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1zsklqhlqkjc9.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2msopkmn-v204.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/14e707kgxt4_n.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/0zg75d6vrr9oy.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/0h_c8n_gyrya-.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1-z3k81yz59qj.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/35hiitja80hpt.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1w07f1tscgpso.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3h71hfz5dkusp.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/06b8n_z48dpyt.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1w8bha6u2v21m.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2lhcdv1d_aw4t.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1p5_v0ahgna_r.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2_y4q2uwm3dwx.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2xm5ig2gpmxc8.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/072grxmg6dddv.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3wssats7gc7o-.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/0bx8fnnqyeh0j.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/0pb6956lprj0z.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1_776vsoy65cr.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2jfwdvldr2ine.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2f7jflnpcjc2z.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/0t1-7p6cmwjaw.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/0kat5sqf13pml.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2qkqhul4fqg4t.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/318de45sfhkoh.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2hz_mevhilhr6.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3q2pkoabxir6e.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/095bf44zuyjd-.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1oneabg2h1n55.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/14f9ilelqsj_5.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/350rgf14x7sgr.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/143vsbxpqh8l0.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/26s_3dx9k2kg8.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3o0gf83a_2ud9.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/12ytt05ct1dhk.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1akd1zuadq633.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/0hguu9dlgyy3f.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/398rg9f9uyuoq.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/3xuq2-1kfijc1.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1z9uzl7jp8dgt.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1pvryc76htbar.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/2277ivz64igcb.js","https://cdn.supademo.com/v3.25.81/_next/static/chunks/1x5gsvheywrf8.js"],"EmbedViewPage",1] 21:T14bd,

10:["$","$L20",null,{"demo":{"id":"cmuogfux606z6qmh1cogjsxoo","createdAt":"2026-09-30T18:44:42.186Z","updatedAt":"2026-09-30T19:21:00.158Z","title":"Start a Sidebar Conversation in Atlas Support","published":true,"color":"bg-gray-200","authorId":"cmt1ny9gx0008wj0j4u4aoajq","metadesc":"Learn how to compose and send email replies to customers and team members directly from a ticket, managing recipients and tracking delivery status in Atlas.","customMetadataImage":null,"ctabtntext":"Create demo","ctabtncolor":"#4f46e5","ctabtntextcolor":"#fff","ctabtnlink":"https://supademo.com","autoplay":false,"autoplayduration":2000,"autoPlayDelay":1000,"customizePerStep":false,"showplaypause":true,"loop":false,"progressbar":true,"showPlayBar":true,"font":"Default","workspaceId":"cm18xz2bt044aki5zssgvfrc4","darkmode":false,"shared":true,"folderId":"cmud18u3m00eo310jn6p8ndmy","border":true,"nextButton":true,"showSteps":false,"globalSettings":true,"hotspotTextVisible":true,"hotspotAnimationVisible":true,"hotspotOpacity":100,"number":null,"topBar":true,"indexable":true,"displayAuthor":false,"displayDescription":false,"showSupademoLink":true,"showReplayButton":true,"showFullscreenButton":true,"showCCButton":true,"disableKeyboardNavigation":false,"captionsPosition":"Bottom","archived":false,"archivedAt":null,"domainURL":"https://app.atlas.so/search?activeEntity=ticket&filter=%7B%22entities%22%3A%5B%22ticket%22%5D%2C%22filters%22%3A%5B%7B%22field%22%3A%22__default__%22%2C%22operator%22%3A%22%22%2C%22value%22%3A%22john+smith%22%7D%5D%2C%22mode%22%3A%22all%22%7D","brandLogo":null,"allowDuplicate":false,"recordOwnVoice":false,"backgroundId":null,"backgroundMusicUrl":null,"backgroundMusicVolume":50,"demoSource":"Extension","type":"Default","fullWidth":false,"detectBrowserLanguage":true,"sourceLanguage":"English","customFontId":null,"mobileHotspotView":true,"config":null,"showWatermark":null,"watermarkLogoUrl":null,"watermarkText":null,"watermarkLink":null,"sendNotification":true,"allowExternalComments":false,"currentPublishedVersion":null,"hasUnpublishedChanges":true,"author":{"id":"cmt1ny9gx0008wj0j4u4aoajq","name":"Astrid Jauregui","image":"https://lh3.googleusercontent.com/a/ACg8ocLzitlpGHQr-hHwyQSRDaAnoqxkvI6_2Xr1SIoYostga4DRWg=s96-c"},"steps":[{"id":"cmuogi1p5078rqmh139e0qfgi","number":1,"text":null,"image":null,"video":null,"createdAt":"2026-09-30T18:46:24.281Z","updatedAt":"2026-09-30T18:48:42.493Z","demoId":"cmuogfux606z6qmh1cogjsxoo","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"0","mouseYCooridnate":"0","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/ktp0dNrISm854ogibRiyr.mp3","audioText":"Need a hand from someone outside the ticket — a warehouse, a manager, a partner? Start a sidebar and email them, right from the ticket.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":8.019591836734694,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/ktp0dNrISm854ogibRiyr.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[],"chapter":{"id":"cmuogi1pd078tqmh1kpsfw774","stepId":"cmuogi1p5078rqmh139e0qfgi","enabled":true,"type":"Link","skip":false,"heading":"

Start a Sidebar Conversation in Atlas Support

","description":"Email teammates or outside contacts about a ticket, separate from the customer conversation, and keep the thread right on the ticket.","headingColor":"#fff","descriptionColor":"#fff","theme":"Dark","blurIntensity":24,"embedCode":null,"layout":"Left","coverImageType":"STEP","coverImageSource":null,"logoEnabled":false,"logoSource":"","logoAltText":null,"emailValidationMode":"CompanyEmail","phoneValidationEnabled":false,"labelledFormEnabled":false,"buttons":[{"id":"cmuogi1pq078wqmh1f6oh1r2z","createdAt":"2026-09-30T18:46:24.303Z","updatedAt":"2026-09-30T18:46:24.303Z","chapterId":"cmuogi1pd078tqmh1kpsfw774","content":"Get Started","btnColor":"#4f46e5","color":"#fff","linkTxt":"cmuogg0770708qmh1mw5wwkwf","isLinkExternal":false,"openInNewTab":true,"animation":"Ripple","order":0,"isBold":true,"isItalic":false}],"backgroundId":null,"background":null,"formFields":[]},"videoProject":null},{"id":"cmuogg0770708qmh1mw5wwkwf","number":2,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/fTHq3pkRSZQezoq4DnsjH.jpg","video":null,"createdAt":"2026-09-30T18:44:49.027Z","updatedAt":"2026-09-30T18:48:42.493Z","demoId":"cmuogfux606z6qmh1cogjsxoo","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"70.3125","mouseYCooridnate":"37.32162458836443","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/Dmx_mVjopNtx8scEXzreJ.mp3","audioText":"To start, open the ticket's actions. Here, it's John Smith's order question — click Show More on that row.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":6.817959183673469,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/Dmx_mVjopNtx8scEXzreJ.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/search?activeEntity=ticket&filter=%7B%22entities%22%3A%5B%22ticket%22%5D%2C%22filters%22%3A%5B%7B%22field%22%3A%22__default__%22%2C%22operator%22%3A%22%22%2C%22value%22%3A%22john+smith%22%7D%5D%2C%22mode%22%3A%22all%22%7D","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmuogg0770709qmh1dbxir1rh","number":1,"createdAt":"2026-09-30T18:44:49.027Z","updatedAt":"2026-09-30T18:48:22.979Z","default":true,"text":"Click Show More","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"70.3125","mouseYCooridnate":"37.32162458836443","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"cmuogg0770708qmh1mw5wwkwf","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmuogg3q90710qmh13rr9zj05","number":3,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/j6HJIM65aaKzOm3MDm9GD.jpg","video":null,"createdAt":"2026-09-30T18:44:53.601Z","updatedAt":"2026-09-30T18:48:42.493Z","demoId":"cmuogfux606z6qmh1cogjsxoo","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"61.875","mouseYCooridnate":"64.54445664105378","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/YZs13IJ3W_STqPjWpa9FG.mp3","audioText":"Then choose Start sidebar. Keep in mind, Shift plus S opens the very same thing straight from your keyboard.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":6.26938775510204,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/YZs13IJ3W_STqPjWpa9FG.vtt","zoomPositionX":15,"zoomPositionY":15,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/search?activeEntity=ticket&filter=%7B%22entities%22%3A%5B%22ticket%22%5D%2C%22filters%22%3A%5B%7B%22field%22%3A%22__default__%22%2C%22operator%22%3A%22%22%2C%22value%22%3A%22john+smith%22%7D%5D%2C%22mode%22%3A%22all%22%7D","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmuogg3q90711qmh1fxteyc0t","number":2,"createdAt":"2026-09-30T18:44:53.601Z","updatedAt":"2026-09-30T18:48:23.179Z","default":true,"text":"Select Start sidebar","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"61.875","mouseYCooridnate":"64.54445664105378","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":15.625,"boxHeight":3.732162458836443,"prevslide":null,"nextslide":null,"stepId":"cmuogg3q90710qmh13rr9zj05","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmuogg4vt0716qmh1mvcp4ytj","number":4,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/nNVVOq4J_HSjR5G19uQuP.jpg","video":null,"createdAt":"2026-09-30T18:44:55.097Z","updatedAt":"2026-09-30T18:48:42.493Z","demoId":"cmuogfux606z6qmh1cogjsxoo","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"85.57291666666667","mouseYCooridnate":"64.43468715697036","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/NDsj2gmt2wXk3p_27GT18.mp3","audioText":"A compose panel opens on the right. First, click the To field to choose who this sidebar goes to.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.511836734693878,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/NDsj2gmt2wXk3p_27GT18.vtt","zoomPositionX":10,"zoomPositionY":10,"zoomWidth":90,"zoomHeight":90,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/search?activeEntity=ticket&filter=%7B%22entities%22%3A%5B%22ticket%22%5D%2C%22filters%22%3A%5B%7B%22field%22%3A%22__default__%22%2C%22operator%22%3A%22%22%2C%22value%22%3A%22john+smith%22%7D%5D%2C%22mode%22%3A%22all%22%7D","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmuogg4vt0717qmh1ctgehh93","number":3,"createdAt":"2026-09-30T18:44:55.097Z","updatedAt":"2026-09-30T18:48:23.399Z","default":true,"text":"Click the To field","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"85.57291666666667","mouseYCooridnate":"64.43468715697036","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":8.645833333333334,"boxHeight":3.073545554335895,"prevslide":null,"nextslide":null,"stepId":"cmuogg4vt0716qmh1mvcp4ytj","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"

Enter email address...

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmuogg7ta071nqmh1ica0wmv5","number":5,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/bc3JuZpA-yj7Szq0eRjU5.jpg","video":null,"createdAt":"2026-09-30T18:44:58.894Z","updatedAt":"2026-09-30T18:48:42.493Z","demoId":"cmuogfux606z6qmh1cogjsxoo","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"90.41666666666667","mouseYCooridnate":"77.8814489571899","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/DxJ_L4deLEGSyR76jGPND.mp3","audioText":"Pick a saved contact from the list. Here, that's Jane, and she's added as a recipient straight away.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.564081632653061,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/DxJ_L4deLEGSyR76jGPND.vtt","zoomPositionX":15,"zoomPositionY":15,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/search?activeEntity=ticket&filter=%7B%22entities%22%3A%5B%22ticket%22%5D%2C%22filters%22%3A%5B%7B%22field%22%3A%22__default__%22%2C%22operator%22%3A%22%22%2C%22value%22%3A%22john+smith%22%7D%5D%2C%22mode%22%3A%22all%22%7D","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmuogg7ta071oqmh1ku6qzsjh","number":4,"createdAt":"2026-09-30T18:44:58.894Z","updatedAt":"2026-09-30T18:48:23.624Z","default":true,"text":"Select Jane","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"90.41666666666667","mouseYCooridnate":"77.8814489571899","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":17.8125,"boxHeight":3.622392974753018,"prevslide":null,"nextslide":null,"stepId":"cmuogg7ta071nqmh1ica0wmv5","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmuogg99x071qqmh1qwlh7g88","number":6,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/Zm3dWzHEJnZUZCnjSQREl.jpg","video":null,"createdAt":"2026-09-30T18:45:00.789Z","updatedAt":"2026-09-30T18:48:52.256Z","demoId":"cmuogfux606z6qmh1cogjsxoo","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"85.57291666666667","mouseYCooridnate":"70.91108671789243","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/SIlwteYAYGisAtptBdvjR.mp3","audioText":"Next, open the C C field. That's where you copy in anyone else who should stay in the loop on this request.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.433469387755102,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/SIlwteYAYGisAtptBdvjR.vtt","zoomPositionX":10,"zoomPositionY":10,"zoomWidth":90,"zoomHeight":90,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/search?activeEntity=ticket&filter=%7B%22entities%22%3A%5B%22ticket%22%5D%2C%22filters%22%3A%5B%7B%22field%22%3A%22__default__%22%2C%22operator%22%3A%22%22%2C%22value%22%3A%22john+smith%22%7D%5D%2C%22mode%22%3A%22all%22%7D","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmuogg99x071rqmh1678631qf","number":5,"createdAt":"2026-09-30T18:45:00.789Z","updatedAt":"2026-09-30T18:48:23.826Z","default":true,"text":"Click the CC field","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"85.57291666666667","mouseYCooridnate":"70.91108671789243","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":8.645833333333334,"boxHeight":3.073545554335895,"prevslide":null,"nextslide":null,"stepId":"cmuogg99x071qqmh1qwlh7g88","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"

Enter email address...

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmuoggii8072sqmh10u0ijoev","number":7,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/WQLjmSGOD1UBmCbwAAcmz.jpg","video":null,"createdAt":"2026-09-30T18:45:12.752Z","updatedAt":"2026-09-30T18:48:42.493Z","demoId":"cmuogfux606z6qmh1cogjsxoo","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"87.1875","mouseYCooridnate":"39.68166849615807","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/pVDtklrnQEUydzckUvqFP.mp3","audioText":"Not in your contacts yet? Just type the email address, then click Add to include it as a new recipient.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.746938775510204,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/pVDtklrnQEUydzckUvqFP.vtt","zoomPositionX":15,"zoomPositionY":0,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/search?activeEntity=ticket&filter=%7B%22entities%22%3A%5B%22ticket%22%5D%2C%22filters%22%3A%5B%7B%22field%22%3A%22__default__%22%2C%22operator%22%3A%22%22%2C%22value%22%3A%22john+smith%22%7D%5D%2C%22mode%22%3A%22all%22%7D","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmuoggii8072tqmh1v1me5lwn","number":6,"createdAt":"2026-09-30T18:45:12.752Z","updatedAt":"2026-09-30T18:48:24.034Z","default":true,"text":"Add the new email address","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"87.1875","mouseYCooridnate":"39.68166849615807","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":18.22916666666666,"boxHeight":3.622392974753018,"prevslide":null,"nextslide":null,"stepId":"cmuoggii8072sqmh10u0ijoev","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmuoggk9z072yqmh19jzrjprn","number":8,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/UWhSGOp4MiybNw6vdYDXg.jpg","video":null,"createdAt":"2026-09-30T18:45:15.047Z","updatedAt":"2026-09-30T18:48:42.493Z","demoId":"cmuogfux606z6qmh1cogjsxoo","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"89.296875","mouseYCooridnate":"77.38748627881449","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/1VOwYCmyj7cZf8TWqtcke.mp3","audioText":"Then click the Subject field. A clear subject makes the thread easy to find later, for everyone on it.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.799183673469388,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/1VOwYCmyj7cZf8TWqtcke.vtt","zoomPositionX":15,"zoomPositionY":15,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/search?activeEntity=ticket&filter=%7B%22entities%22%3A%5B%22ticket%22%5D%2C%22filters%22%3A%5B%7B%22field%22%3A%22__default__%22%2C%22operator%22%3A%22%22%2C%22value%22%3A%22john+smith%22%7D%5D%2C%22mode%22%3A%22all%22%7D","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmuoggk9z072zqmh15oamarcn","number":7,"createdAt":"2026-09-30T18:45:15.047Z","updatedAt":"2026-09-30T18:48:24.164Z","default":true,"text":"Click the Subject field","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"89.296875","mouseYCooridnate":"77.38748627881449","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":16.09375,"boxHeight":3.073545554335895,"prevslide":null,"nextslide":null,"stepId":"cmuoggk9z072yqmh19jzrjprn","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"

Add your message here

Hi team, could you please double-check the status of order #6598 for John Smith? He is asking for an update on his shipping details. Thanks!

Sidebar message sent successfully

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmuoghewf0767qmh1pysk6xzl","number":15,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/nvXp2db0AuYezjjKLP9tm.jpg","video":null,"createdAt":"2026-09-30T18:45:54.735Z","updatedAt":"2026-09-30T18:48:42.493Z","demoId":"cmuogfux606z6qmh1cogjsxoo","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"36.171875","mouseYCooridnate":"37.1569703622393","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/iPzuNL4jCTYZJ-6n5fjDY.mp3","audioText":"Back in the inbox, the ticket row now shows that you started a sidebar. Click the row to open it.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.459591836734694,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/iPzuNL4jCTYZJ-6n5fjDY.vtt","zoomPositionX":0,"zoomPositionY":0,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/search?activeEntity=ticket&filter=%7B%22entities%22%3A%5B%22ticket%22%5D%2C%22filters%22%3A%5B%7B%22field%22%3A%22__default__%22%2C%22operator%22%3A%22%22%2C%22value%22%3A%22john+smith%22%7D%5D%2C%22mode%22%3A%22all%22%7D","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmuoghewf0768qmh1eev7eccx","number":14,"createdAt":"2026-09-30T18:45:54.735Z","updatedAt":"2026-09-30T18:48:25.275Z","default":true,"text":"Open the ticket","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"36.171875","mouseYCooridnate":"37.1569703622393","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":70.26041666666667,"boxHeight":6.256860592755214,"prevslide":null,"nextslide":null,"stepId":"cmuoghewf0767qmh1pysk6xzl","tipposition":"right","nextButton":true,"textVisible":true,"htmlValue":"$21","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmuoghjai076mqmh1bseusno4","number":16,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/nhvUC4Q7xn1pMvZhDTTdp.jpg","video":null,"createdAt":"2026-09-30T18:46:00.427Z","updatedAt":"2026-09-30T18:48:42.493Z","demoId":"cmuogfux606z6qmh1cogjsxoo","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"33.07291666666667","mouseYCooridnate":"60.922063666300765","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/ODg_t_QT_OHuFnQlBteXX.mp3","audioText":"In the ticket timeline, your sidebar message sits right alongside the customer conversation — so the whole team sees the full story.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":7.706122448979592,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/ODg_t_QT_OHuFnQlBteXX.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/236d2a73-df44-4a74-a276-a0925da0b6c5?conversationId=5a3058c8-942d-41e6-ab68-41dda2ea4fe8","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmuoghjaj076nqmh1taj1v1fo","number":15,"createdAt":"2026-09-30T18:46:00.427Z","updatedAt":"2026-09-30T18:48:25.419Z","default":true,"text":"Your sidebar in the timeline","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"33.07291666666667","mouseYCooridnate":"60.922063666300765","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"cmuoghjai076mqmh1bseusno4","tipposition":"right","nextButton":true,"textVisible":true,"htmlValue":"

Hi team, could you please double-check the status of order #6598 for John Smith? He is asking for an update on his shipping details. Thanks!

Sent via Email to 2 people

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null}],"comments":[],"htmlEdits":[],"workspace":{"id":"cm18xz2bt044aki5zssgvfrc4","createdAt":"2024-09-19T06:59:45.161Z","updatedAt":"2026-08-20T13:41:10.993Z","name":"Planly","voiceoverProvider":"ElevenLabs","color":"#4f46e5","hotspottextcolor":"#fff","logo":null,"favicon":null,"publishRestricted":false,"madein":false,"watermarkLogoUrl":"https://cdn.supademo.com/supademo_logo_icon.svg","watermarkText":"Made with Supademo","watermarkLink":"https://supademo.com","sharepagebtntext":"Create demo","sharepagebtncolor":"#4f46e5","sharepagebtntextcolor":"#fff","sharepagebtnlink":"https://supademo.com","autoplay":false,"autoplayduration":3000,"loop":false,"progressbar":true,"nextButton":true,"subDomain":null,"seoIndexable":true,"seoAuthor":true,"seoDescription":true,"showSteps":false,"font":"Default","showSupademoLink":true,"showReplayButton":true,"showFullscreenButton":true,"introChapterId":"cmmti1r7m0nzfp5i7q1a0j5lu","ctaChapterId":"cm18xz2g3044cki5zkzcz7gk0","hotspotNextBtn":true,"hotspotTextVisible":true,"hotspotAnimationVisible":true,"hotspotOpacity":100,"enableCreatorsToInvite":true,"topBar":true,"darkmode":false,"plan":"Growth","tourSetup":false,"inTrial":false,"customDomainEnabled":false,"trackingEnabled":true,"autoJoinTeam":true,"linkViewNotifications":true,"monthlyStatsEmail":true,"invoiceEmail":true,"customDomainLandingPage":"https://app.supademo.com","isDiscounted":false,"enterpriseId":null,"selectedCustomFontId":null,"backgroundMusicUrl":null,"hotspotNextBtnText":null,"hotspotBackBtnText":null,"hotspotBorderRadius":"Round","hotspotWidth":"Medium","hotspotBackdrop":null,"hotspotNextBtnBgColor":null,"hotspotNextBtnTextColor":null,"hotspotNextBtnDisabled":false,"hotspotBackBtnBgColor":null,"hotspotBackBtnTextColor":null,"hotspotBackBtnDisabled":false,"enhanceWithAI":true,"demoVersioningEnabled":false,"integrations":[],"ctaChapter":{"id":"cm18xz2g3044cki5zkzcz7gk0","createdAt":"2024-09-19T06:59:45.315Z","updatedAt":"2024-10-03T06:59:52.991Z","stepId":null,"workspaceId":"cm18xz2bt044aki5zssgvfrc4","routeVersionId":null,"agentIntroVersionId":null,"enabled":false,"type":"Link","skip":false,"heading":"Enjoyed the guided demo?","description":"Learn more about our features and benefits on our website!","theme":"Dark","layout":"Center","coverImageType":"NONE","coverImageSource":null,"logoEnabled":false,"logoSource":null,"logoAltText":null,"emailValidationMode":"CompanyEmail","phoneValidationEnabled":false,"labelledFormEnabled":false,"embedCode":null,"blurIntensity":24,"headingColor":"#fff","descriptionColor":"#fff","backgroundId":null,"interestScreenColumnLabels":null,"integrationConfig":null,"buttons":[{"id":"cm18xz2gk044eki5zs893zlys","createdAt":"2024-09-19T06:59:45.332Z","updatedAt":"2024-09-19T06:59:45.332Z","chapterId":"cm18xz2g3044cki5zkzcz7gk0","content":"Learn More","btnColor":"#4f46e5","color":"#fff","linkTxt":"https://supademo.com","isLinkExternal":true,"openInNewTab":true,"animation":"Ripple","order":0,"isBold":true,"isItalic":false}],"background":null,"formFields":[]}},"background":null,"tags":[{"id":"4vFw7O1judz98WOtBDMdC","createdAt":"2026-09-03T20:04:31.120Z","updatedAt":"2026-09-03T20:04:31.120Z","name":"Done","color":"#14b8a6","workspaceId":"cm18xz2bt044aki5zssgvfrc4"}],"translatedTexts":[],"translations":[],"customFont":null},"variablesFromUrl":[],"viewerCountry":"US"}]