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26:T44d,

Name: John Smith
Email: my.test.acc.2454@gmail.com
Message: Hello i need to change or reset my password help.

1:31 PM

via Chat

27:Tace,28:T5be7,

App Configuration

Navigate easily through all settings for effective customer ticket management, from installation steps to specific channel features and integration options.

Getting Started

🔧

Installation

Guide with code snippets for seamless widget integration onto your website.

🔑

Authentication

Setup authentication for customers.

Channels

💬

Ticket Management

🗂️

Shifts

📅

Scheduling

Track working times of agents and balance loads between them based off of availability and workload.

🏖️

Time off

Manage time-off requests and track agent availability.

⚙️

Settings

Configure settings for shifts and time off.

Session Recording

🎞️

Settings

Customize your session recording preferences for analysis of user activity.

Help Center

📚

Settings

Configure comprehensive self-serve resources that effectively assist users.

🗂️

Data sources

Manage your data sources for Zeus.

Data

📋

Custom fields

Create form fields to collect essential data and better serve your business.

📡

API & webhooks

Configure webhooks for real-time data updates and integration with other apps.

🌐

Custom events

Build a timeline of all your customers interactions from any source.

🤖

Automations

Create automation to automatically assign new customers to accounts.

⬆️

Data import

Import your customer data from CSV.

💾

Export data

Export your support data to CSV.

⚙️

API templates

Manage templates for your API requests.

🔒

Secrets

Manage your secrets.

Integrations

Hubspot

Sync your customer data between Atlas and Hubspot.

Hubspot (Legacy)

Connected

Sync your customer data between Atlas and Hubspot.

Salesforce

Sync your customer data between Atlas and Salesforce.

Salesforce (Legacy)

Sync your customer data between Atlas and Salesforce.

Close (Legacy)

Sync your customer data between Atlas and Close.

Slack

Connected

Respond directly from Slack. Track threads Slack Connect.

Segment

Add custom events and data from Segment.

Sentry

Connected

See your customers technical issues right when they happen.

Dialpad

See Dialpad calls and transcripts in the customer timeline.

Aircall

See Aircall calls and transcripts in the customer timeline.

Linear

Connected

Associate Linear issues with tickets and get follow-up reminders.

Jira

Associate Jira issues with tickets and get follow-up reminders.

🛠️

Internal Dashboard

Connected

Use your internal tools directly from the info pane.

29:T1987,

Overview

Getting Started

Channels

Chat Email SMS WhatsApp Discord Shopify

Ticket Management

Canned Responses Tags SLA Routing Automations Info Pane CSAT Teams Collaboration

Shifts

Session Recording Help Center

Data

Custom fields API & webhooks Custom events Automations Data import Export data API templates Secrets

Integrations

2a:T78d,

Hubspot Hubspot (Legacy)Salesforce Salesforce (Legacy)Close (Legacy)Slack Segment Sentry Dialpad Aircall Linear Jira Internal Dashboard

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