22:I[80532,["https://cdn.supademo.com/v3.25.117/_next/static/chunks/1-s1mr_xp6-n2.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/16v4wg55owj90.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3nisihguo39fn.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/0dh-gcuzjb-s5.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/19smqnel40bj3.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/36k-3k236u26x.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/1s2fk1qiohww4.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/06oc1jfni-ib1.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/2utjyouv-rab-.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3hurkyjme4q1r.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/2jo_qx3cuh_qp.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/09avfn1e0ica7.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3apyg8k153cvt.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3xo6-h2m3txsp.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/2vlc8g97g8k53.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/2_y4q2uwm3dwx.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3pc4qyguqfofx.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3qnp2vexd3fn8.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3tes99awxory2.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/21u1ha53e9f18.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/0d4ig_40j96dq.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/2yma_4r8y2mtr.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/03qrlnia26efh.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/2lhcdv1d_aw4t.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/35hiitja80hpt.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/04uysfvhffq5t.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/0o2d5ctfadk9t.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/1w07f1tscgpso.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/14e707kgxt4_n.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/1zsklqhlqkjc9.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/01fmf7smhi7h1.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/0h_c8n_gyrya-.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3f163oqmqrna9.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/1p5_v0ahgna_r.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3kljlha7jzjcc.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/1_776vsoy65cr.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/0bx8fnnqyeh0j.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/0shv0de36kusq.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3in1n-s9hl_7q.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/0j49cqufjm-xj.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3992p35ep4dm3.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3q2pkoabxir6e.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/2qkqhul4fqg4t.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/1hz_49kd48jg8.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/2hz_mevhilhr6.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/3o0gf83a_2ud9.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/12ytt05ct1dhk.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/26s_3dx9k2kg8.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/1z9uzl7jp8dgt.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/1pvryc76htbar.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/350rgf14x7sgr.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/0j58j_3fssvxx.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/1akd1zuadq633.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/000ufjmhqzug9.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/0hguu9dlgyy3f.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/39r36b52l7p_q.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/318de45sfhkoh.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/143vsbxpqh8l0.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/19j-sk9t22_b0.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/2277ivz64igcb.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/2vdedb1n7au5i.js","https://cdn.supademo.com/v3.25.117/_next/static/chunks/1tbu2ao2_n_uh.js"],"EmbedViewPage",1] 23:Te57,

24:T94b,

25:Ta4b,

26:T101b,

John Smith

#11

New support request submitted

Description: Hi, I’m having trouble logging into my account. I’ve tried resetting my password, but I still can’t access it. Could you please help me figure out what’s wrong? Thanks. Add more here: Hi, I’m having trouble logging into my account. I’ve tried resetting my password, but I still can’t access it. Could you please help me figure out what’s wrong? Thanks.

Oct 5

John Smith

27:T4b6,{"cropLimitToImage":true,"cropMinSize":{"width":50,"height":50},"cropMaxSize":{"width":32768,"height":32768},"cropAspectRatio":2.108,"flipX":false,"flipY":false,"rotation":0,"crop":{"x":0,"y":0,"width":1920,"height":911},"colorMatrix":null,"convolutionMatrix":null,"gamma":null,"vignette":null,"manipulation":[],"redaction":[{"x":702.8571428571429,"y":537.3181818181818,"width":84.97121043019479,"height":28.051948051948102,"rotation":0,"flipX":false,"flipY":false,"opacity":1,"id":"u7xzokx","disableErase":true,"cornerRadius":0,"strokeWidth":0,"strokeColor":[0,0,0],"backgroundColor":[0,0,0],"isSelected":false,"isEditing":false},{"x":701.2987012987013,"y":682.2532467532467,"width":96.62337662337666,"height":28.051948051948102,"rotation":0,"flipX":false,"flipY":false,"opacity":1,"id":"cu344n6","disableErase":true,"cornerRadius":0,"strokeWidth":0,"strokeColor":[0,0,0],"backgroundColor":[0,0,0],"isSelected":true,"isEditing":false}],"annotation":[],"decoration":[],"selection":[],"frame":null,"backgroundColor":[0,0,0,0],"backgroundImage":null,"backgroundFilterMode":null,"targetSize":null,"metadata":null,"trim":null,"volume":1,"minDuration":0.041666666666666664,"maxDuration":null,"currentTime":null}28:T4b7,{"cropLimitToImage":true,"cropMinSize":{"width":50,"height":50},"cropMaxSize":{"width":32768,"height":32768},"cropAspectRatio":2.108,"flipX":false,"flipY":false,"rotation":0,"crop":{"x":0,"y":0,"width":1920,"height":911},"colorMatrix":null,"convolutionMatrix":null,"gamma":null,"vignette":null,"manipulation":[],"redaction":[{"x":698.1818181818182,"y":253.6818181818182,"width":102.85714285714278,"height":20.259740259740283,"rotation":0,"flipX":false,"flipY":false,"opacity":1,"id":"7kqk18i","disableErase":true,"cornerRadius":0,"strokeWidth":0,"strokeColor":[0,0,0],"backgroundColor":[0,0,0],"isSelected":false,"isEditing":false},{"x":702.8571428571429,"y":347.1883116883117,"width":87.27272727272725,"height":21.818181818181756,"rotation":0,"flipX":false,"flipY":false,"opacity":1,"id":"krrgwjp","disableErase":true,"cornerRadius":0,"strokeWidth":0,"strokeColor":[0,0,0],"backgroundColor":[0,0,0],"isSelected":true,"isEditing":false}],"annotation":[],"decoration":[],"selection":[],"frame":null,"backgroundColor":[0,0,0,0],"backgroundImage":null,"backgroundFilterMode":null,"targetSize":null,"metadata":null,"trim":null,"volume":1,"minDuration":0.041666666666666664,"maxDuration":null,"currentTime":null}29:T4b2,{"cropLimitToImage":true,"cropMinSize":{"width":50,"height":50},"cropMaxSize":{"width":32768,"height":32768},"cropAspectRatio":2.108,"flipX":false,"flipY":false,"rotation":0,"crop":{"x":0,"y":0,"width":1920,"height":911},"colorMatrix":null,"convolutionMatrix":null,"gamma":null,"vignette":null,"manipulation":[],"redaction":[{"x":696.6233766233767,"y":250.56493506493507,"width":91.9480519480519,"height":15.58441558441558,"rotation":0,"flipX":false,"flipY":false,"opacity":1,"id":"u14ov0i","disableErase":true,"cornerRadius":0,"strokeWidth":0,"strokeColor":[0,0,0],"backgroundColor":[0,0,0],"isSelected":false,"isEditing":false},{"x":699.7402597402597,"y":342.512987012987,"width":101.2987012987013,"height":23.3766233766234,"rotation":0,"flipX":false,"flipY":false,"opacity":1,"id":"aw5ipyf","disableErase":true,"cornerRadius":0,"strokeWidth":0,"strokeColor":[0,0,0],"backgroundColor":[0,0,0],"isSelected":true,"isEditing":false}],"annotation":[],"decoration":[],"selection":[],"frame":null,"backgroundColor":[0,0,0,0],"backgroundImage":null,"backgroundFilterMode":null,"targetSize":null,"metadata":null,"trim":null,"volume":1,"minDuration":0.041666666666666664,"maxDuration":null,"currentTime":null}2a:T4b6,{"cropLimitToImage":true,"cropMinSize":{"width":50,"height":50},"cropMaxSize":{"width":32768,"height":32768},"cropAspectRatio":2.108,"flipX":false,"flipY":false,"rotation":0,"crop":{"x":0,"y":0,"width":1920,"height":911},"colorMatrix":null,"convolutionMatrix":null,"gamma":null,"vignette":null,"manipulation":[],"redaction":[{"x":702.8571428571429,"y":252.12337662337663,"width":87.27272727272725,"height":18.701298701298725,"rotation":0,"flipX":false,"flipY":false,"opacity":1,"id":"dwphkm9","disableErase":true,"cornerRadius":0,"strokeWidth":0,"strokeColor":[0,0,0],"backgroundColor":[0,0,0],"isSelected":false,"isEditing":false},{"x":705.9740259740261,"y":351.8636363636364,"width":85.71428571428567,"height":17.14285714285711,"rotation":0,"flipX":false,"flipY":false,"opacity":1,"id":"op29czo","disableErase":true,"cornerRadius":0,"strokeWidth":0,"strokeColor":[0,0,0],"backgroundColor":[0,0,0],"isSelected":true,"isEditing":false}],"annotation":[],"decoration":[],"selection":[],"frame":null,"backgroundColor":[0,0,0,0],"backgroundImage":null,"backgroundFilterMode":null,"targetSize":null,"metadata":null,"trim":null,"volume":1,"minDuration":0.041666666666666664,"maxDuration":null,"currentTime":null}2b:T4b6,{"cropLimitToImage":true,"cropMinSize":{"width":50,"height":50},"cropMaxSize":{"width":32768,"height":32768},"cropAspectRatio":2.108,"flipX":false,"flipY":false,"rotation":0,"crop":{"x":0,"y":0,"width":1920,"height":911},"colorMatrix":null,"convolutionMatrix":null,"gamma":null,"vignette":null,"manipulation":[],"redaction":[{"x":699.7402597402597,"y":245.8896103896104,"width":90.38961038961043,"height":23.37662337662337,"rotation":0,"flipX":false,"flipY":false,"opacity":1,"id":"opg2ude","disableErase":true,"cornerRadius":0,"strokeWidth":0,"strokeColor":[0,0,0],"backgroundColor":[0,0,0],"isSelected":false,"isEditing":false},{"x":698.1818181818182,"y":347.1883116883117,"width":102.85714285714278,"height":18.701298701298697,"rotation":0,"flipX":false,"flipY":false,"opacity":1,"id":"zzyv16e","disableErase":true,"cornerRadius":0,"strokeWidth":0,"strokeColor":[0,0,0],"backgroundColor":[0,0,0],"isSelected":true,"isEditing":false}],"annotation":[],"decoration":[],"selection":[],"frame":null,"backgroundColor":[0,0,0,0],"backgroundImage":null,"backgroundFilterMode":null,"targetSize":null,"metadata":null,"trim":null,"volume":1,"minDuration":0.041666666666666664,"maxDuration":null,"currentTime":null}2c:T41a,2d:T1671,

12:["$","$L22",null,{"demo":{"id":"cmv8icbtz00rzlq1ze7mkhmh4","createdAt":"2026-10-14T19:33:20.230Z","updatedAt":"2026-10-14T20:04:33.301Z","title":"Link Tickets to Jira Issues in Atlas","published":true,"color":"bg-gray-200","authorId":"cmt1ny9gx0008wj0j4u4aoajq","metadesc":"Learn how to connect Jira to Atlas, authenticate your account, authorize permissions, select monitored teams and projects, map custom fields, and manage your integration settings seamlessly.","customMetadataImage":null,"ctabtntext":"Create demo","ctabtncolor":"#4f46e5","ctabtntextcolor":"#fff","ctabtnlink":"https://supademo.com","autoplay":false,"autoplayduration":2000,"autoPlayDelay":1000,"customizePerStep":false,"showplaypause":true,"loop":false,"progressbar":true,"showPlayBar":true,"font":"Default","workspaceId":"cm18xz2bt044aki5zssgvfrc4","darkmode":false,"shared":true,"folderId":"cmud18u3m00eo310jn6p8ndmy","border":true,"nextButton":true,"showSteps":false,"globalSettings":true,"hotspotTextVisible":true,"hotspotAnimationVisible":true,"hotspotOpacity":100,"number":null,"topBar":true,"indexable":true,"displayAuthor":true,"displayDescription":true,"showSupademoLink":true,"showReplayButton":true,"showFullscreenButton":true,"showCCButton":true,"disableKeyboardNavigation":false,"captionsPosition":"Bottom","archived":false,"archivedAt":null,"domainURL":"https://app.atlas.so/configuration/integrations/pm/jira","brandLogo":null,"allowDuplicate":false,"recordOwnVoice":false,"backgroundId":null,"backgroundMusicUrl":null,"backgroundMusicVolume":50,"demoSource":"Duplicate","type":"Default","fullWidth":false,"detectBrowserLanguage":true,"sourceLanguage":"English","customFontId":null,"mobileHotspotView":true,"config":null,"showWatermark":null,"watermarkLogoUrl":null,"watermarkText":null,"watermarkLink":null,"sendNotification":true,"allowExternalComments":false,"currentPublishedVersion":null,"hasUnpublishedChanges":true,"author":{"id":"cmt1ny9gx0008wj0j4u4aoajq","name":"Astrid Jauregui","image":"https://lh3.googleusercontent.com/a/ACg8ocLzitlpGHQr-hHwyQSRDaAnoqxkvI6_2Xr1SIoYostga4DRWg=s96-c"},"steps":[{"id":"cmv8iccj000v8lq1zv8fgn1p6","number":1,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/AVfJpIkSGqvv7AZmAdqrp.jpg","video":null,"createdAt":"2026-10-14T19:33:21.133Z","updatedAt":"2026-10-14T19:33:57.062Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"4.635416666666667","mouseYCooridnate":"9.769484083424809","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/cLHExUtrbOGkiIGpFjOR7.mp3","audioText":"Need engineering to look at a customer's problem? Let's link the ticket to a Jira issue. To start, click Inbox in the left menu.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":7.053061224489796,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/cLHExUtrbOGkiIGpFjOR7.vtt","zoomPositionX":0,"zoomPositionY":0,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/configuration/integrations/pm/jira","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8iccj900valq1z1gqkkqkw","number":30,"createdAt":"2026-10-14T19:33:21.141Z","updatedAt":"2026-10-14T19:33:21.141Z","default":true,"text":"Click Inbox.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"4.635416666666667","mouseYCooridnate":"9.769484083424809","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"cmv8iccj000v8lq1zv8fgn1p6","tipposition":"right","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8iccjr00vclq1zjatduca3","number":2,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/Psg-h79zgE6OtB_fX3fo_.jpg","video":null,"createdAt":"2026-10-14T19:33:21.159Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"29.661458333333336","mouseYCooridnate":"17.288693743139408","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/etMaspYzREkk68YroNKua.mp3","audioText":"Next, open John Smith's ticket. This is the conversation we'll connect to an issue in Jira.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.250612244897959,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/etMaspYzREkk68YroNKua.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/inbox/all","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8iccjz00velq1zh8jbx6c2","number":31,"createdAt":"2026-10-14T19:33:21.167Z","updatedAt":"2026-10-14T19:33:21.167Z","default":true,"text":"Open John Smith's ticket.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"29.661458333333336","mouseYCooridnate":"17.288693743139408","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":59.32291666666667,"boxHeight":6.256860592755214,"prevslide":null,"nextslide":null,"stepId":"cmv8iccjr00vclq1zjatduca3","tipposition":"bottom","nextButton":true,"textVisible":true,"htmlValue":"$23","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8icckh00vglq1z5zh77zfj","number":3,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/t6HNHScT7jXgZJs8uEBFR.jpg","video":null,"createdAt":"2026-10-14T19:33:21.185Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"86.97916666666666","mouseYCooridnate":"68.05708013172338","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/fPpWbK-X2YrgfkVwbWLpq.mp3","audioText":"In the ticket's side panel, click Link issue. From here, you can link an existing Jira issue or create a new one.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":6.817959183673469,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/fPpWbK-X2YrgfkVwbWLpq.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/61e6a6da-8639-4138-ab83-8dd898a36be8?conversationId=3c20cf43-fac4-4314-9082-28256c4a664a","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8iccko00vilq1z4zy07f2a","number":32,"createdAt":"2026-10-14T19:33:21.193Z","updatedAt":"2026-10-14T19:33:21.193Z","default":true,"text":"Click Link issue.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"86.97916666666666","mouseYCooridnate":"68.05708013172338","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":5.833333333333333,"boxHeight":3.073545554335895,"prevslide":null,"nextslide":null,"stepId":"cmv8icckh00vglq1z5zh77zfj","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"

Linked Jira issue KAN-1 to ticket #1

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8iccor00w4lq1z6d98vctu","number":9,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/jQ9guxEuRuUBKW-RFQG4j.jpg","video":null,"createdAt":"2026-10-14T19:33:21.339Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"60.46875000000001","mouseYCooridnate":"13.721185510428102","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/A-suUVHhydmJuYGQWQJfF.mp3","audioText":"Keep in mind, the linked Jira issue also shows in the ticket's row. Just click it to open that issue directly in Jira.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":7.000816326530612,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/A-suUVHhydmJuYGQWQJfF.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/inbox/all","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8iccp100w6lq1z1wfh7au6","number":37,"createdAt":"2026-10-14T19:33:21.349Z","updatedAt":"2026-10-14T19:33:21.349Z","default":true,"text":"The linked issue shows here. Click it to open it in Jira.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"60.862172797384275","mouseYCooridnate":"17.03783845273746","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":5.265590122767857,"boxHeight":5.293478685441918,"prevslide":null,"nextslide":null,"stepId":"cmv8iccor00w4lq1z6d98vctu","tipposition":"bottom","nextButton":true,"textVisible":true,"htmlValue":"$25","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8iccpl00w8lq1z8nuzxdu8","number":10,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/9sIlh1742u1RiAUTadPjt.jpg","video":null,"createdAt":"2026-10-14T19:33:21.369Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"35.546875","mouseYCooridnate":"23.4357848518112","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/dWSMxSKhs4yPPPMmF44yY.mp3","audioText":"Now let's try the second option. Open John Smith's new support request: he can't log in to his account.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":6.112653061224489,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/dWSMxSKhs4yPPPMmF44yY.vtt","zoomPositionX":3.177083333333336,"zoomPositionY":0,"zoomWidth":80,"zoomHeight":80,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/inbox/all","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8iccpw00walq1zdnq3jqfz","number":38,"createdAt":"2026-10-14T19:33:21.381Z","updatedAt":"2026-10-14T19:33:21.381Z","default":true,"text":"Open the support request.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"35.546875","mouseYCooridnate":"23.4357848518112","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":71.09375,"boxHeight":6.256860592755214,"prevslide":null,"nextslide":null,"stepId":"cmv8iccpl00w8lq1z8nuzxdu8","tipposition":"bottom","nextButton":true,"textVisible":true,"htmlValue":"$26","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8iccqf00wclq1zwvrpzwvr","number":11,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/ZahzV9UJun3fdMdOWRW7v.jpg","video":null,"createdAt":"2026-10-14T19:33:21.399Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"86.97916666666666","mouseYCooridnate":"81.77826564215148","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/Kpq1xHvkxZ8j1S9ToBsGR.mp3","audioText":"Once again, click Link issue. This time, there's no matching issue in Jira yet, so we'll create one.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":6.164897959183674,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/Kpq1xHvkxZ8j1S9ToBsGR.vtt","zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/0b3f2a0b-980f-4f5c-8433-88d408cd3847?conversationId=5b5ac5d9-7ae0-42b6-9bdd-7b65d9bb9530","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8iccqu00welq1znhzuqkxs","number":39,"createdAt":"2026-10-14T19:33:21.414Z","updatedAt":"2026-10-14T19:33:21.414Z","default":true,"text":"Click Link issue.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"86.97916666666666","mouseYCooridnate":"81.77826564215148","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":5.833333333333333,"boxHeight":3.073545554335895,"prevslide":null,"nextslide":null,"stepId":"cmv8iccqf00wclq1zwvrpzwvr","tipposition":"left","nextButton":true,"textVisible":true,"htmlValue":"

Tarea

Select Reporter

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8iccve00x0lq1z0unhzv68","number":17,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/-cWMPJy5J_P72PAOHaKX9.jpg","video":null,"createdAt":"2026-10-14T19:33:21.578Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"49.661458333333336","mouseYCooridnate":"65.91657519209659","editedImage":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/screenshots/RLnQmoNk5tgATwG38W6mp.jpg","widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":"{\"cropLimitToImage\":true,\"cropMinSize\":{\"width\":50,\"height\":50},\"cropMaxSize\":{\"width\":32768,\"height\":32768},\"cropAspectRatio\":2.108,\"flipX\":false,\"flipY\":false,\"rotation\":0,\"crop\":{\"x\":0,\"y\":0,\"width\":1920,\"height\":911},\"colorMatrix\":null,\"convolutionMatrix\":null,\"gamma\":null,\"vignette\":null,\"manipulation\":[],\"redaction\":[{\"x\":699.7402597402597,\"y\":593.422077922078,\"width\":93.5064935064936,\"height\":15.584415584415524,\"rotation\":0,\"flipX\":false,\"flipY\":false,\"opacity\":1,\"id\":\"iu4iyeu\",\"disableErase\":true,\"cornerRadius\":0,\"strokeWidth\":0,\"strokeColor\":[0,0,0],\"backgroundColor\":[0,0,0],\"isSelected\":true,\"isEditing\":false}],\"annotation\":[],\"decoration\":[],\"selection\":[],\"frame\":null,\"backgroundColor\":[0,0,0,0],\"backgroundImage\":null,\"backgroundFilterMode\":null,\"targetSize\":null,\"metadata\":null,\"trim\":null,\"volume\":1,\"minDuration\":0.041666666666666664,\"maxDuration\":null,\"currentTime\":null}","trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/yZvv3ehVbSfWAVdkvEpeg.mp3","audioText":"Select the reporter from the list. ","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":1.802448979591837,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/yZvv3ehVbSfWAVdkvEpeg.vtt","zoomPositionX":4.322916666666664,"zoomPositionY":15,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/0b3f2a0b-980f-4f5c-8433-88d408cd3847?conversationId=5b5ac5d9-7ae0-42b6-9bdd-7b65d9bb9530","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8iccvr00x2lq1zbc0x4ncz","number":49,"createdAt":"2026-10-14T19:33:21.591Z","updatedAt":"2026-10-14T19:33:21.591Z","default":true,"text":"Select the reporter.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"49.661458333333336","mouseYCooridnate":"65.91657519209659","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":26.51041666666666,"boxHeight":3.622392974753018,"prevslide":null,"nextslide":null,"stepId":"cmv8iccve00x0lq1z0unhzv68","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8iccwb00x4lq1zqe4d2705","number":18,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/em_Kvez425AZz_jpJLr-D.jpg","video":null,"createdAt":"2026-10-14T19:33:21.611Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"49.6875","mouseYCooridnate":"71.29527991218441","editedImage":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/screenshots/fP2hsr_rnkJb2c1I8S25_.jpg","widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":"{\"cropLimitToImage\":true,\"cropMinSize\":{\"width\":50,\"height\":50},\"cropMaxSize\":{\"width\":32768,\"height\":32768},\"cropAspectRatio\":2.108,\"flipX\":false,\"flipY\":false,\"rotation\":0,\"crop\":{\"x\":0,\"y\":0,\"width\":1920,\"height\":911},\"colorMatrix\":null,\"convolutionMatrix\":null,\"gamma\":null,\"vignette\":null,\"manipulation\":[],\"redaction\":[{\"x\":704.4155844155845,\"y\":538.8766233766233,\"width\":85.71428571428567,\"height\":21.81818181818187,\"rotation\":0,\"flipX\":false,\"flipY\":false,\"opacity\":1,\"id\":\"mf1ig9n\",\"disableErase\":true,\"cornerRadius\":0,\"strokeWidth\":0,\"strokeColor\":[0,0,0],\"backgroundColor\":[0,0,0],\"isSelected\":true,\"isEditing\":false}],\"annotation\":[],\"decoration\":[],\"selection\":[],\"frame\":null,\"backgroundColor\":[0,0,0,0],\"backgroundImage\":null,\"backgroundFilterMode\":null,\"targetSize\":null,\"metadata\":null,\"trim\":null,\"volume\":1,\"minDuration\":0.041666666666666664,\"maxDuration\":null,\"currentTime\":null}","trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/xcSb-QpcwwlKk5sPIarbm.mp3","audioText":"Now open the Assignee dropdown to choose who will work on this issue.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":3.578775510204081,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/xcSb-QpcwwlKk5sPIarbm.vtt","zoomPositionX":6.354166666666671,"zoomPositionY":20,"zoomWidth":80,"zoomHeight":80,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/0b3f2a0b-980f-4f5c-8433-88d408cd3847?conversationId=5b5ac5d9-7ae0-42b6-9bdd-7b65d9bb9530","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8iccwk00x6lq1zwu9qo32b","number":50,"createdAt":"2026-10-14T19:33:21.620Z","updatedAt":"2026-10-14T19:33:21.620Z","default":true,"text":"Open Assignee.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"49.6875","mouseYCooridnate":"71.29527991218441","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":27.08333333333333,"boxHeight":4.939626783754116,"prevslide":null,"nextslide":null,"stepId":"cmv8iccwb00x4lq1zqe4d2705","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"

Select Assignee

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8iccx800x8lq1z45gb64fo","number":19,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/glUUubprbr2L7jO2F0EYl.jpg","video":null,"createdAt":"2026-10-14T19:33:21.644Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"49.661458333333336","mouseYCooridnate":"76.56421514818881","editedImage":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/screenshots/VlNrMcViz9WtrEGIeHlwu.jpg","widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":"$27","trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/mqlLPoRgguJv5tKb8aixH.mp3","audioText":"Select the assignee. Here, we'll choose this person, the Jira user responsible for the fix.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.746938775510204,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/mqlLPoRgguJv5tKb8aixH.vtt","zoomPositionX":5.833333333333329,"zoomPositionY":20,"zoomWidth":80,"zoomHeight":80,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/0b3f2a0b-980f-4f5c-8433-88d408cd3847?conversationId=5b5ac5d9-7ae0-42b6-9bdd-7b65d9bb9530","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8iccxh00xalq1zzr43se4f","number":51,"createdAt":"2026-10-14T19:33:21.653Z","updatedAt":"2026-10-14T19:33:21.653Z","default":true,"text":"Select the assignee.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"49.661458333333336","mouseYCooridnate":"76.56421514818881","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":26.51041666666666,"boxHeight":3.622392974753018,"prevslide":null,"nextslide":null,"stepId":"cmv8iccx800x8lq1z45gb64fo","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8iccy100xclq1zvlnhcbjn","number":20,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/haq9rZoB0XnLK9sxDDA6B.jpg","video":null,"createdAt":"2026-10-14T19:33:21.673Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"39.19270833333333","mouseYCooridnate":"50.054884742041715","editedImage":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/screenshots/Vwh4Vcmx9eOBxnKB2bWK8.jpg","widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":"{\"cropLimitToImage\":true,\"cropMinSize\":{\"width\":50,\"height\":50},\"cropMaxSize\":{\"width\":32768,\"height\":32768},\"cropAspectRatio\":2.108,\"flipX\":false,\"flipY\":false,\"rotation\":0,\"crop\":{\"x\":0,\"y\":0,\"width\":1920,\"height\":911},\"colorMatrix\":null,\"convolutionMatrix\":null,\"gamma\":null,\"vignette\":null,\"manipulation\":[],\"redaction\":[{\"x\":701.2987012987013,\"y\":249.0064935064935,\"width\":90.38961038961043,\"height\":26.493506493506487,\"rotation\":0,\"flipX\":false,\"flipY\":false,\"opacity\":1,\"id\":\"olbmah5\",\"disableErase\":true,\"cornerRadius\":0,\"strokeWidth\":0,\"strokeColor\":[0,0,0],\"backgroundColor\":[0,0,0],\"isSelected\":true,\"isEditing\":false}],\"annotation\":[],\"decoration\":[],\"selection\":[],\"frame\":null,\"backgroundColor\":[0,0,0,0],\"backgroundImage\":null,\"backgroundFilterMode\":null,\"targetSize\":null,\"metadata\":null,\"trim\":null,\"volume\":1,\"minDuration\":0.041666666666666664,\"maxDuration\":null,\"currentTime\":null}","trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/Wr2SlNR9oyofnpA8Z6qzM.mp3","audioText":"Next, open the Team dropdown to assign this issue to one of your Jira teams.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":4.179591836734694,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/Wr2SlNR9oyofnpA8Z6qzM.vtt","zoomPositionX":0,"zoomPositionY":7.445115257958292,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/0b3f2a0b-980f-4f5c-8433-88d408cd3847?conversationId=5b5ac5d9-7ae0-42b6-9bdd-7b65d9bb9530","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8iccya00xelq1zud4j0awy","number":52,"createdAt":"2026-10-14T19:33:21.682Z","updatedAt":"2026-10-14T19:33:21.682Z","default":true,"text":"Open Team.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"39.19270833333333","mouseYCooridnate":"50.054884742041715","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":4.947916666666666,"boxHeight":3.073545554335895,"prevslide":null,"nextslide":null,"stepId":"cmv8iccy100xclq1zvlnhcbjn","tipposition":"right","nextButton":true,"textVisible":true,"htmlValue":"

Select Team

Select Flagged

Select Labels

Select Parent

Lowest

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8icd8b00ywlq1zao073hbf","number":34,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/37_O_T5g__fOZB7A_U--6.jpg","video":null,"createdAt":"2026-10-14T19:33:22.043Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"49.661458333333336","mouseYCooridnate":"56.14709110867179","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/C69DIyR8Nm-_rbW6O5FvG.mp3","audioText":"Select the priority level. Since this customer can't log in, we'll choose Highest.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":4.83265306122449,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/C69DIyR8Nm-_rbW6O5FvG.vtt","zoomPositionX":0,"zoomPositionY":12.38474204171241,"zoomWidth":85,"zoomHeight":85,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/0b3f2a0b-980f-4f5c-8433-88d408cd3847?conversationId=5b5ac5d9-7ae0-42b6-9bdd-7b65d9bb9530","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8icd8j00yylq1zizkabjg4","number":66,"createdAt":"2026-10-14T19:33:22.052Z","updatedAt":"2026-10-14T19:33:22.052Z","default":true,"text":"Select the priority level.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"49.59243137277327","mouseYCooridnate":"64.80307281835746","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":26.64847058778678,"boxHeight":20.93435639412437,"prevslide":null,"nextslide":null,"stepId":"cmv8icd8b00ywlq1zao073hbf","tipposition":"right","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8icd9000z0lq1zvkj281df","number":35,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/zUKIiElRV6ukqjR-caDQI.jpg","video":null,"createdAt":"2026-10-14T19:33:22.069Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"60.703125","mouseYCooridnate":"85.18111964873765","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/av3i01QKBnL2at2I0f6S9.mp3","audioText":"Once you've done that, click Create issue. Atlas creates the issue in Jira and links it to this ticket.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":5.851428571428571,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/av3i01QKBnL2at2I0f6S9.vtt","zoomPositionX":10,"zoomPositionY":10,"zoomWidth":90,"zoomHeight":90,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/0b3f2a0b-980f-4f5c-8433-88d408cd3847?conversationId=5b5ac5d9-7ae0-42b6-9bdd-7b65d9bb9530","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8icd9a00z2lq1zd4kagx6q","number":67,"createdAt":"2026-10-14T19:33:22.078Z","updatedAt":"2026-10-14T19:33:22.078Z","default":true,"text":"Click Create issue.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"60.703125","mouseYCooridnate":"85.18111964873765","style":"Area","animation":"Pulse","isVisible":true,"boxWidth":6.614583333333333,"boxHeight":5.26893523600439,"prevslide":null,"nextslide":null,"stepId":"cmv8icd9000z0lq1zvkj281df","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8icd9r00z4lq1zk248mw7m","number":36,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/kuolTDBCLwuaxqCA4qy0q.jpg","video":null,"createdAt":"2026-10-14T19:33:22.096Z","updatedAt":"2026-10-14T19:33:47.947Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"80.83333333333333","mouseYCooridnate":"91.5477497255763","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/YClyGOPbTjrFoZQ7rkvt2.mp3","audioText":"And there it is! Atlas confirms that Jira issue KAN-4 is linked to ticket number eleven, with no need to switch tabs.","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":7.340408163265306,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/YClyGOPbTjrFoZQ7rkvt2.vtt","zoomPositionX":20,"zoomPositionY":20,"zoomWidth":80,"zoomHeight":80,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/0b3f2a0b-980f-4f5c-8433-88d408cd3847?conversationId=5b5ac5d9-7ae0-42b6-9bdd-7b65d9bb9530","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8icda000z6lq1zauy3rlhu","number":68,"createdAt":"2026-10-14T19:33:22.104Z","updatedAt":"2026-10-14T19:33:22.104Z","default":true,"text":"Linked Jira issue confirmed.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"80.83333333333333","mouseYCooridnate":"91.5477497255763","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"cmv8icd9r00z4lq1zk248mw7m","tipposition":"top","nextButton":true,"textVisible":true,"htmlValue":"

Linked Jira issue KAN-4 to ticket #11

KAN-4

","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null},{"id":"cmv8icdbx00zglq1zfu5oefim","number":39,"text":null,"image":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/sMx8NBr1uQ35CULI2F_Lh.jpg","video":null,"createdAt":"2026-10-14T19:33:22.173Z","updatedAt":"2026-10-14T19:33:57.062Z","demoId":"cmv8icbtz00rzlq1ze7mkhmh4","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"45.729166666666664","mouseYCooridnate":"31.06476399560922","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/2ObGUxSmszCxkYo7OmjKn.mp3","audioText":"Here's KAN-4 in Jira. As engineering moves it from To Do to In Progress to Done, Atlas notifies the assigned agent. That's it!","voice":"tnSpp4vdxKPjI9w0GnoV","audioLanguage":null,"audioDuration":8.724897959183673,"captionsUrl":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/captions/2ObGUxSmszCxkYo7OmjKn.vtt","zoomPositionX":0,"zoomPositionY":0,"zoomWidth":100,"zoomHeight":99.99925623858064,"playbackRate":1,"mute":null,"mediaFitMode":"Cover","mediaAlignMode":"Top","htmlCaptureId":null,"backdrop":"None","pageUrl":"https://app.atlas.so/customer-timeline/0b3f2a0b-980f-4f5c-8433-88d408cd3847?conversationId=5b5ac5d9-7ae0-42b6-9bdd-7b65d9bb9530","recordingSessionId":null,"preventScroll":false,"scrollTopOverride":null,"scrollOverrides":null,"duration":null,"transition":null,"customDescription":null,"hotspots":[{"id":"cmv8icdc600zilq1zjbn6376d","number":70,"createdAt":"2026-10-14T19:33:22.183Z","updatedAt":"2026-10-14T19:33:22.183Z","default":true,"text":"Review the issue in Jira.","bgcolor":"#4f46e5","textcolor":"#fff","mouseXCooridnate":"45.729166666666664","mouseYCooridnate":"31.06476399560922","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"cmv8icdbx00zglq1zfu5oefim","tipposition":"bottom","nextButton":true,"textVisible":true,"htmlValue":"$2d","aiText":null,"aiTextVisible":false,"anchorNodeId":null,"anchorPosition":"BottomCenter","nextButtonText":null,"backButtonText":null,"hotspotWidth":"Medium","textAlign":"Left","modalPosition":"Center","borderRadius":"Round","nextButtonAction":"Slide","nextButtonUrl":null,"nextButtonBgColor":null,"nextButtonTextColor":null,"nextButtonDisabled":false,"backButtonAction":"Slide","backButtonUrl":null,"backButtonBgColor":null,"backButtonTextColor":null,"backButtonDisabled":false,"timelineElementId":null}],"chapter":null,"videoProject":null}],"comments":[],"htmlEdits":[],"workspace":{"id":"cm18xz2bt044aki5zssgvfrc4","createdAt":"2024-09-19T06:59:45.161Z","updatedAt":"2026-08-20T13:41:10.993Z","name":"Planly","voiceoverProvider":"ElevenLabs","color":"#4f46e5","hotspottextcolor":"#fff","logo":null,"favicon":null,"publishRestricted":false,"madein":false,"watermarkLogoUrl":"https://cdn.supademo.com/supademo_logo_icon.svg","watermarkText":"Made with Supademo","watermarkLink":"https://supademo.com","sharepagebtntext":"Create demo","sharepagebtncolor":"#4f46e5","sharepagebtntextcolor":"#fff","sharepagebtnlink":"https://supademo.com","autoplay":false,"autoplayduration":3000,"loop":false,"progressbar":true,"nextButton":true,"subDomain":null,"seoIndexable":true,"seoAuthor":true,"seoDescription":true,"showSteps":false,"font":"Default","showSupademoLink":true,"showReplayButton":true,"showFullscreenButton":true,"introChapterId":"cmmti1r7m0nzfp5i7q1a0j5lu","ctaChapterId":"cm18xz2g3044cki5zkzcz7gk0","hotspotNextBtn":true,"hotspotTextVisible":true,"hotspotAnimationVisible":true,"hotspotOpacity":100,"enableCreatorsToInvite":true,"topBar":true,"darkmode":false,"plan":"Growth","tourSetup":false,"inTrial":false,"customDomainEnabled":false,"trackingEnabled":true,"autoJoinTeam":true,"linkViewNotifications":true,"monthlyStatsEmail":true,"invoiceEmail":true,"customDomainLandingPage":"https://app.supademo.com","isDiscounted":false,"enterpriseId":null,"selectedCustomFontId":null,"backgroundMusicUrl":null,"hotspotNextBtnText":null,"hotspotBackBtnText":null,"hotspotBorderRadius":"Round","hotspotWidth":"Medium","hotspotBackdrop":null,"hotspotNextBtnBgColor":null,"hotspotNextBtnTextColor":null,"hotspotNextBtnDisabled":false,"hotspotBackBtnBgColor":null,"hotspotBackBtnTextColor":null,"hotspotBackBtnDisabled":false,"enhanceWithAI":true,"demoVersioningEnabled":false,"integrations":[],"ctaChapter":{"id":"cm18xz2g3044cki5zkzcz7gk0","createdAt":"2024-09-19T06:59:45.315Z","updatedAt":"2024-10-03T06:59:52.991Z","stepId":null,"workspaceId":"cm18xz2bt044aki5zssgvfrc4","routeVersionId":null,"agentIntroVersionId":null,"enabled":false,"type":"Link","skip":false,"heading":"Enjoyed the guided demo?","description":"Learn more about our features and benefits on our website!","theme":"Dark","layout":"Center","coverImageType":"NONE","coverImageSource":null,"logoEnabled":false,"logoSource":null,"logoAltText":null,"emailValidationMode":"CompanyEmail","phoneValidationEnabled":false,"labelledFormEnabled":false,"embedCode":null,"blurIntensity":24,"headingColor":"#fff","descriptionColor":"#fff","backgroundId":null,"interestScreenColumnLabels":null,"integrationConfig":null,"buttons":[{"id":"cm18xz2gk044eki5zs893zlys","createdAt":"2024-09-19T06:59:45.332Z","updatedAt":"2024-09-19T06:59:45.332Z","chapterId":"cm18xz2g3044cki5zkzcz7gk0","content":"Learn More","btnColor":"#4f46e5","color":"#fff","linkTxt":"https://supademo.com","isLinkExternal":true,"openInNewTab":true,"animation":"Ripple","order":0,"isBold":true,"isItalic":false}],"background":null,"formFields":[]}},"background":null,"tags":[{"id":"4vFw7O1judz98WOtBDMdC","createdAt":"2026-09-03T20:04:31.120Z","updatedAt":"2026-09-03T20:04:31.120Z","name":"Done","color":"#14b8a6","workspaceId":"cm18xz2bt044aki5zssgvfrc4"}],"translatedTexts":[],"translations":[],"customFont":null},"variablesFromUrl":[],"viewerCountry":"US"}]