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Start

Chatbot setup

By customer segmentbyCustomerSegment1

26:T1aed,

By customer segmentbyCustomerSegment1

End

Send messagesendMessage1

Hi! You’re a VIP customer, so an agent will help you right away.

End

Send messagesendMessage2

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27:T1aed,

By customer segmentbyCustomerSegment1

End

Send messagesendMessage1

Hi! You’re a VIP customer, so an agent will help you right away.

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Hi! 👋 Let’s get you to the right person.

28:T1068,

Create ticketcreateTicket1

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29:T350a,

By customer segmentbyCustomerSegment1

Send messagesendMessage1

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2a:T643,

By business hoursbyBusinessHours1

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2b:T4adc,

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Send messagesendMessage1

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Send messagesendMessage2

Hi! 👋 Let’s get you to the right person.

End

Create ticketcreateTicket1

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Add delayaddDelay1

By business hoursbyBusinessHours1

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2c:T80d,

Give choicesgiveChoices1

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2d:T1068,

Create ticketcreateTicket4

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2e:T6ba,

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Welcome

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2f:Tfbc,

30:Te8a,

31:T34ee,

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Hi! You’re a VIP customer, so an agent will help you right away.

1:41 PM

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Hello

1:41 PM

via Chat

14:["$","$L24",null,{"demo":{"id":"cmvba0ubc07yzqmk8uto238xw","createdAt":"2026-10-16T18:03:45.912Z","updatedAt":"2026-10-16T20:04:38.957Z","title":"Build a Chatbot with Segment Routing in Atlas","published":true,"metadesc":"Learn how to set up a new chatbot in Atlas, configure its settings, and build a flow that routes VIP customers, business hours, and ticket creation using message steps and delays.","ctabtntext":"Create demo","ctabtncolor":"#4f46e5","ctabtntextcolor":"#fff","ctabtnlink":"https://supademo.com","autoplay":false,"autoplayduration":2000,"autoPlayDelay":1000,"customizePerStep":false,"loop":false,"progressbar":true,"showPlayBar":true,"font":"Default","workspaceId":"cm18xz2bt044aki5zssgvfrc4","darkmode":false,"shared":true,"border":true,"nextButton":true,"showSteps":false,"hotspotTextVisible":true,"hotspotAnimationVisible":true,"hotspotOpacity":100,"topBar":true,"displayAuthor":true,"displayDescription":true,"showSupademoLink":true,"showReplayButton":true,"showFullscreenButton":true,"showCCButton":true,"disableKeyboardNavigation":false,"captionsPosition":"Bottom","archived":false,"archivedAt":null,"brandLogo":null,"allowDuplicate":false,"backgroundMusicUrl":null,"backgroundMusicVolume":50,"type":"Default","fullWidth":false,"detectBrowserLanguage":true,"sourceLanguage":"English","customFontId":null,"mobileHotspotView":true,"showWatermark":null,"watermarkLogoUrl":null,"watermarkText":null,"watermarkLink":null,"allowExternalComments":false,"currentPublishedVersion":null,"config":null,"steps":[{"id":"cmvbannqq09bsqmk8p0bh4c9x","number":1,"text":null,"image":null,"video":null,"createdAt":"2026-10-16T18:21:30.482Z","updatedAt":"2026-10-16T19:46:10.435Z","demoId":"cmvba0ubc07yzqmk8uto238xw","imageWidth":"688","imageHeight":"0","mouseXCooridnate":"0","mouseYCooridnate":"0","editedImage":null,"widthOrg":1920,"heightOrg":911,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":0,"trimEnd":100,"videoWidth":null,"videoHeight":null,"videoDuration":null,"videoProjectId":null,"audio":"https://media.supademo.com/cmt1ny9gx0008wj0j4u4aoajq/audio/3-srEuyvmaGrxolVBxtpn.mp3","audioText":"Sorting every chat by hand? 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When user starts a chat

Never auto terminate

Everyone

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Send message

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Hi! 👋 Let’s get you to the right person.

What do you need help with?

1:24 PM

🤖

What do you need help with?

1:24 PM

via Chat

Hi! You’re a VIP customer, so an agent will help you right away.

Setup Chatbot